Subject: Ticket Assigned - Conversation with Raja Umair
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 01 Feb 2023 10:10:45 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Raja Umair Raja Umair                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  raja umair Bot:  Hi raja umair, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9412476175 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP012923004007     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0558714073            01:48 PM, 01st Feb                   Mohammad                   Hi Raja, Good Afternoon, Thank you for contacting Splash. My name is Khalid, I will be happy to assist you.           01:52 PM, 01st Feb                   Mohammad                   We can see that you are contacting us regarding the order id 9412476175           01:52 PM, 01st Feb                   Mohammad                   We have checked and found that our delivery team tried to deliver your order but could not reach out to you on the contact number which you mentioned at time of placing the order.           01:55 PM, 01st Feb                   Mohammad                   We request you to kindly share with us your updated address and contact number so that we will forward the same to the delivery team to avoid any further delay.           01:56 PM, 01st Feb                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           02:00 PM, 01st Feb                   Mohammad                   Hi Raja, I have not received a response from you still, please confirm if we are still connected?           02:05 PM, 01st Feb                   Mohammad                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           02:10 PM, 01st Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5653125