Subject: Ticket Assigned - Conversation with Abhijeet
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 01 Feb 2023 10:04:43 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Abhijeet Abhijeet                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi abhijeet, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9412771015 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP020123000043     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Hi Abhijeet, Good Morning. Thank you for contacting Splash. My name is Ziena, I would be happy to help you. Agent:  We have checked your order 9412771015 and would like to inform you that the expected date to deliver your order is today Agent:  We kindly ask you to allow some time to be contacted by the courier agent to arrange the delivery. Agent:  Is there anything else I can assist you with? Agent:  It was a pleasure to assist you.Thank you for shopping with Splash Have a wonderful day. Bot:  Before you go, would you like to rate our Customer Service Customer:  I but location of my old accommodation Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi abhijeet, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9412771015 Bot:   Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP020123000043     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:41 PM, 01st Feb                   Ziena                   Hi Abhijeet, Good Morning. Thank you for contacting Splash. My name is Ziena, I would be happy to help you.           01:43 PM, 01st Feb                     Abhijeet                    I will like to change my delivery address           01:45 PM, 01st Feb                     Abhijeet                    By mistake I put my old address           01:45 PM, 01st Feb                     Abhijeet                    Hello ?           01:46 PM, 01st Feb                     Abhijeet                    Any one there           01:48 PM, 01st Feb                   Mohammad                   Hi Abhijeet, Good Afternoon, Thank you for contacting Splash. My name is Khalid, I will be happy to assist you.           01:48 PM, 01st Feb                   Mohammad                   We can see that you are contacting us regarding the order id 9412771015           01:49 PM, 01st Feb                     Abhijeet                    Yes           01:50 PM, 01st Feb                   Mohammad                   We have checked and found that you placed this order with us on Jan 31 and the expected delivery date of your order is Feb 01.           01:51 PM, 01st Feb                     Abhijeet                    Yes           01:51 PM, 01st Feb                     Abhijeet                    But I have my Old address there           01:51 PM, 01st Feb                     Abhijeet                    I want to change my delivery location           01:52 PM, 01st Feb                   Mohammad                   Could you please share with us your updated address and contact number so that we can assist you accrodingly.           01:54 PM, 01st Feb                     Abhijeet                    Contact no - +971 509034298           01:54 PM, 01st Feb                     Abhijeet                    Garhoud - Dubai           01:55 PM, 01st Feb                     Abhijeet                    Le Meridien Accommodation           01:55 PM, 01st Feb                     Abhijeet                    Near to Airport terminal 1           01:55 PM, 01st Feb                     Abhijeet                    This are the details           01:57 PM, 01st Feb                   Mohammad                   Thank you for sharing the details.           01:57 PM, 01st Feb                   Mohammad                   We will forward the same to the courier to deliver your order accordingly.           01:57 PM, 01st Feb                   Mohammad                   Is there anything else I can assist you with?           01:59 PM, 01st Feb                     Abhijeet                    So they will call me today only           02:04 PM, 01st Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Splash.  Have a wonderful day.           02:04 PM, 01st Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5653090