Subject: New Reply Received - Re: Sorry, we had to cancel part of your order.
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 01 Feb 2023 08:57:18 +0000

Hi Mohammad Khalid,  The customer has responded to the ticket.  Re: Sorry, we had to cancel part of your order.  Ticket comment <div dir="auto">Thank you for your response. </div>
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<div>On Wed, Feb 1, 2023, 12:49 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Tunisi,</div>
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<div dir="ltr">Thanks for reaching out to us.<br><br>We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.<br><br>This order is not cancelled, during quality check we found out that Solid Joggers with Drawstring Closure and Pockets was not in a good condition to be sold and it was the last of its stock hence we took it out of your order and refunded you for the same. You are still going to receive the remaining items. </div>
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<div dir="ltr">Kindly note that we have checked and as we can see a refund amount of AED 18 has been successfully processed on to the original mode of payment. An email notification regarding the same was sent to your email address.<br><br>Note: Credit/Debit card issuing banks may take up to 7-14 working days to process the transaction in some cases.</div>
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<br>We will not be happy either if you receive bad items in your order, this is the reason why this item was cancelled and you received a notification regarding the same item.<br><br>Our delivery partner will call you before delivering the remaining items.<br><br>Hope this helps and have a great evening! Stay Safe!</div>
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<div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box">Thank You,<br style="box-sizing:border-box"><span style='color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,"Noto Sans",sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol","Noto Color Emoji";font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline!important;box-sizing:border-box'>Max </span>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5651676