Subject: Note Added - [#5604666] Not the exact item ordered
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 31 Jan 2023 15:37:25 +0000

Hi ,    Ankkur Gupta added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5604666    Subject:  Not the exact item ordered   Requester: Navod Costha    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi <a id="OWAAM0B144BFF1BDA42D0B75E45DD58B55D11" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Akshay Berry</span></a>,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Please take the return &amp; process refund.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">We have received the shipment without logo. Highlighted the same to buyers.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Regards,<br>
Ankur</span></div>
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<div>From:<span lang="EN-US"> Akshay Berry &lt;[email-masked]&gt;
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<b>Sent:</b> Friday, 27 January 2023 9:57 PM<br>
<b>To:</b> support cen &lt;[email-masked]&gt;; Ankkur Gupta &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Mayank Lodha &lt;[email-masked]&gt;; Nashid Abdulnazar &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5604666] - Not the exact item ordered</span>
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<div class="MsoNormal"><span lang="EN-US">Hi <a id="OWAAM336AAF2ABCEE410B81C220A3F61A71D4" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ankkur</span></a>,</span></div>
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<div class="MsoNormal"><span lang="EN-US">Assist on the below issue. Customer asking for the same product as listed on the website.</span></div>
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<div class="MsoNormal"><span lang="EN-US">Order ID: 1709794315</span></div>
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<div class="MsoNormal"><span lang="EN-US">Item Name: 161661265 Giggles Solid Diaper Bag</span></div>
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<div class="MsoNormal"><span lang="EN-US">Regards,</span></div>
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<span lang="EN-US"><img width="122" height="58" style="width:1.275in;height:.6in" id="Picture_x0020_58" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMDc3MjA4NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.csWW1yZDS4WJk-BjIjKAwKnguEcThS4AebUNX28qE2w" data-id="2044010772084" alt="Logo

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<div class="MsoNormal"><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, January 25, 2023 7:06 PM<br>
<b>To:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5604666] - Not the exact item ordered</span>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system;color:#183247">Hi Team,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system;color:#183247">Kindly update us on the following issue.<br>
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Problem Statement: Product issue<br>
Order Date: Jan 9, 2023<br>
Order ID: 1709794315<br>
Tracking ID: LMK0010047099<br>
Item Name: Giggles Solid Diaper Bag<br>
Assistance Required: Need Urgent Assistance <br>
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Issue Description: Customer has ordered Giggles Solid Diaper Bag and customer is reporting that "I ordered online Giggles Solid Diaper bag and the one I received is not as the photo showing on your site".<br>
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"There is no logo on the bag and I need it with the logo as showing on the site. We have received few similar cases regarding this item. Kindly look into it and do needful.<br>
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Regards,<br>
Mohammad Khalid</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Thank You,<br>
<span style="color:black;background:white">Centrepoint </span>Support Team</span></div>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">On Sat, 21 Jan at 8:16 PM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Kindly update us on the following issue.<br>
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Problem Statement: Product issue<br>
Order Date: Jan 9, 2023<br>
Order ID: 1709794315<br>
Tracking ID: LMK0010047099<br>
Item Name: Giggles Solid Diaper Bag<br>
Assistance Required: Need Urgent Assistance <br>
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Issue Description: Customer has ordered Giggles Solid Diaper Bag and customer is reporting that "I ordered online Giggles Solid Diaper bag and the one I received is not as the photo showing on your site".<br>
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"There is no logo on the bag and I need it with the logo as showing on the site. We have received few similar cases regarding this item. Kindly look into it and do needful.<br>
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Regards,<br>
Mohammad Khalid</span></div>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">On Thu, 19 Jan at 10:03 AM
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement: Product issue<br>
Order Date: Jan 9, 2023<br>
Order ID: 1709794315<br>
Tracking ID: ​LMK0010047099</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Item Name: Giggles Solid Diaper Bag<br>
Assistance Required: Need Urgent Assistance <br>
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Issue Description: Customer has ordered <span style="color:black">Giggles Solid Diaper Bag</span> and customer is reporting that "I ordered online Giggles Solid Diaper bag and the one I received is not as the photo showing on your site".</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system;color:#183247">"There is no logo on the bag and I need it with the logo as showing on the site. We have received few similar cases regarding this item. Kindly look into
 it and do needful.</span></div>
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Regards,<br>
Reena</span></div>
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