Subject: Note Added - [#5628692] Re: Your order invoice is attached
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 30 Jan 2023 16:29:12 +0000

Hi ,    Wajeeha Arshi added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5628692    Subject:  Re: Your order invoice is attached   Requester: Aisha Zakaria    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi,</div>
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<div class="MsoNormal">Please refund.</div>
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<div class="MsoNormal">Thanks</div>
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<div>From: Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Monday, January 30, 2023 8:25 PM<br>
<b>To:</b> Wajeeha Arshi &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5628692] - Re: Your order invoice is attached</div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Team,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Kindly update us on the following concern.</span></div>
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Problem Statement: Refund approval<br>
Order Date : Jan 20, 2023<br>
Order ID: 9411318247<br>
Tracking ID: FP012123001004<br>
Item ID and Name : 164840469 -- Rattan Vacuum Flask - 1 L<br>
Item Value : AED 79<br>
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Assistance Required: Refund approval<br>
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Issue Description: As per the customer "I ordered this Vacuum Flask, and the glass inside just shattered into pieces even though i was very careful not to suddenly put a lot of hot water ,luckily it didn't hurt me but i am asking for a refund please"<br>
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Customer history: Customer is shopping with us since 5/22/21 and has a total of 12 completed orders.<br>
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Kindly check the attachment shared by the cx and assist us if we can offer refund or not. <br>
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Thank you for your help!<br>
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Regards,<br>
Mohammad Khalid</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Thu, 26 Jan at 4:26 PM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>​Hi Team,<br>
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Problem Statement: Refund approval<br>
Order Date : ​Jan 20, 2023<br>
Order ID: ​9411318247<br>
Tracking ID: ​FP012123001004</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Item ID and Name : 164840469 -- Rattan Vacuum Flask - 1 L<br>
​Item Value : AED 79</span></div>
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Assistance Required: Refund approval<br>
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Issue Description: As per the customer "I ordered this Vacuum Flask, and the glass inside just shattered into pieces even though i was very careful not to suddenly put a lot of hot water ,luckily it didn't hurt me but i am asking for a refund please"<br>
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Customer history: Customer is shopping with us since 5/22/21 and has a total of 12 completed orders.<br>
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Kindly check the attachment shared by the cx and assist us if we can offer refund or not. <br>
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Thank you for your help!<br>
<br>
Regards,<br>
Mohammad Khalid</span></div>
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