Subject: Ticket Assigned - Conversation with Kumail
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 30 Jan 2023 15:26:30 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Kumail Kumail                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  kumail Bot:  Hi kumail, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0506513664            06:53 PM, 30th Jan                   Abdulqader                    Hi kumail, Good Evening. Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           06:54 PM, 30th Jan                     Kumail                    9411893080 - received refund for 6 items. It shud be refund for 7 items           06:55 PM, 30th Jan                   Mohammad                   Hi Kumail, Good Evening, Thank you for contacting Centrepoint. My name is Khalid, I will be happy to assist you.           06:55 PM, 30th Jan                     Kumail                    9411893080 - received refund for 6 items. It shud be refund for 7 items           06:56 PM, 30th Jan                     Kumail                    ??           06:58 PM, 30th Jan                   Mohammad                   Thank you for sharing the order id. Kindly allow me a moment to check the details for you.           06:58 PM, 30th Jan                     Kumail                    ?           07:03 PM, 30th Jan                   Mohammad                   We have checked and found that you have returned the 6 items and received the refund for the same.           07:05 PM, 30th Jan                     Kumail                    No its 7. Chk courier company..           07:06 PM, 30th Jan                     Kumail                    Plz b quick.           07:07 PM, 30th Jan                   Mohammad                   Could you please share with us the name of item against which you did not received the refund so that we can check and assist you accordingly.           07:09 PM, 30th Jan                     Kumail                    Solid Pique Polo T-shirt with Short Sleeves 																	 																						 															 									 																	 																		Color: Purple 																	 																																																			 																		 																		 																		 	 Size: 																		 	 																		 	 L 																		 																	 																																							 								 						 								 																	 																		 																			 Quantity: 1           07:09 PM, 30th Jan                     Kumail                    Aed23/           07:10 PM, 30th Jan                     Kumail                             07:11 PM, 30th Jan                   Mohammad                   Kindly allow me a moment to check it again.           07:12 PM, 30th Jan                   Mohammad                   Thank you for your patience.           07:15 PM, 30th Jan                   Mohammad                   Could you please confirm us if you have returned this item to the same courier or the different courier with another return request?           07:15 PM, 30th Jan                     Kumail                    Same request           07:16 PM, 30th Jan                     Kumail                    Same courier / Sams request/           07:17 PM, 30th Jan                   Mohammad                   Thank you for the confirmation.           07:17 PM, 30th Jan                   Mohammad                   Kindly note that we have refunded you now for the same item.           07:18 PM, 30th Jan                   Mohammad                   Please note that amount may take 7-14 to reflect in your account.           07:19 PM, 30th Jan                   Mohammad                   *7-14 business days           07:19 PM, 30th Jan                   Mohammad                   Is there anything else I can assist you with?           07:20 PM, 30th Jan                     Kumail                    ?           07:23 PM, 30th Jan                   Mohammad                   Kindly note that we have refunded you now for the same item.           07:24 PM, 30th Jan                   Mohammad                   Please note that amount may take upto 7-14 7-14 business days to reflect in your account.           07:24 PM, 30th Jan                     Kumail                    Thx           07:24 PM, 30th Jan                     Kumail                    Rcvd email & text           07:24 PM, 30th Jan                     Kumail                    Apprecaited ur prompt actiom           07:25 PM, 30th Jan                     Kumail                    Have a nice evening           07:25 PM, 30th Jan                     Kumail                    H           07:25 PM, 30th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           07:25 PM, 30th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5644932