Subject: Ticket Assigned - Conversation with Usman
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 30 Jan 2023 15:13:27 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Usman Usman                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi usman, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:52 PM, 30th Jan                     Usman                    Hi           06:53 PM, 30th Jan                   Mohammad                   Hi Usman, Good Evening, Thank you for contacting Max. My name is Khalid, I will be happy to assist you.           06:53 PM, 30th Jan                     Usman                    Hi Mohammad           06:53 PM, 30th Jan                     Usman                    I need to return order           06:54 PM, 30th Jan                     Usman                    But the return option is not there in the order history           06:54 PM, 30th Jan                   Mohammad                   Kindly allow me a moment to check the details for you.           06:54 PM, 30th Jan                     Usman                    This is the order           06:55 PM, 30th Jan                     Usman                    9412197809           06:56 PM, 30th Jan                   Mohammad                   Thank you for sharing the order id.           06:56 PM, 30th Jan                     Usman                    Are you there?           07:01 PM, 30th Jan                   Mohammad                   Sorry for the late response, we are still checking the details for you.           07:01 PM, 30th Jan                   Mohammad                   Kindly share with us the item names which you wish to return and we will create the return request for you.           07:03 PM, 30th Jan                     Usman                    Ok           07:03 PM, 30th Jan                     Usman                    Solid weatshirt with hood           07:04 PM, 30th Jan                     Usman                    Both green and gray           07:05 PM, 30th Jan                     Usman                    And black hood zip           07:05 PM, 30th Jan                   Mohammad                   Thank you for providing the name.           07:07 PM, 30th Jan                     Usman                    All 3 are Large size           07:07 PM, 30th Jan                   Mohammad                   Kindly note that we will create the return request for you and inform you the same via the email [email-masked]           07:08 PM, 30th Jan                     Usman                    [email-masked]           07:09 PM, 30th Jan                     Usman                    Yes           07:09 PM, 30th Jan                   Mohammad                   Thank you for the confirmation.           07:10 PM, 30th Jan                   Mohammad                   Is there anything else I can assist you with?           07:10 PM, 30th Jan                     Usman                    Thanks you           07:11 PM, 30th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           07:12 PM, 30th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5644869