Subject: Ticket Assigned - Conversation with BraNelson
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 30 Jan 2023 15:10:20 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with BraNelson BraNelson                    1.           06:46 PM, 30th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            06:46 PM, 30th Jan                   Centrepoint UAE whatsapp bot                    Hello BraNelson , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:46 PM, 30th Jan                     BraNelson                    1           06:46 PM, 30th Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           06:46 PM, 30th Jan                     BraNelson                    9412212671           06:47 PM, 30th Jan                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC012823000079    You can also easily track your order from My Account > Order History.             06:47 PM, 30th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:47 PM, 30th Jan                     BraNelson                    2           06:48 PM, 30th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:48 PM, 30th Jan                     BraNelson                    1           06:48 PM, 30th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           06:48 PM, 30th Jan                     BraNelson                    [email-masked]           06:48 PM, 30th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           06:48 PM, 30th Jan                   Mohammad                   Dear Customer, Good Evening, Thank you for contacting Centrepoint. My name is Khalid, I will be happy to assist you.           06:53 PM, 30th Jan                     BraNelson                    I have an order that should be delivered Saturday, I still haven’t had a single phone call or any communication from the delivery person   All I keep seeing is sorry we missed you and reason is “customer no response”  So irritating ?           06:54 PM, 30th Jan                     BraNelson                    Order number 9412212671           06:54 PM, 30th Jan                     BraNelson                    My location is uptown Mirdiff and I don’t know why it’s taking forever to receive my order           06:56 PM, 30th Jan                   Mohammad                   We are really sorry to hear that you did not receive your order till date.           06:56 PM, 30th Jan                   Mohammad                   Kindly allow me a moment to check the details for you.           06:56 PM, 30th Jan                     BraNelson                    Yes  No calls  Nothing           06:56 PM, 30th Jan                     BraNelson                    They will just send a text  Sorry we missed you  Reason “ customer no response”           06:56 PM, 30th Jan                   Mohammad                   Kindly note that our delivery team is again out for delivery today.           06:59 PM, 30th Jan                     BraNelson                    I close at work by 7pm Is it going to be delivered at midnight ?           07:00 PM, 30th Jan                   Mohammad                   Kindly confirm us that this is your correct contact number : +971552798961           07:00 PM, 30th Jan                     BraNelson                    0552798961           07:00 PM, 30th Jan                   Mohammad                   Our delivery partner usually deliver the order till 10PM.           07:00 PM, 30th Jan                     BraNelson                    +********8961           07:00 PM, 30th Jan                   Mohammad                   Thank you for confirmation.           07:00 PM, 30th Jan                   Mohammad                   Kindly note that we will escalate this issue to the delivery team to expedite the delivery.           07:01 PM, 30th Jan                     BraNelson                    And how do they  say customer no response when I haven’t heard anything from them.           07:01 PM, 30th Jan                     BraNelson                    I’m available to pick up from 1pm to 6pm .. if I don’t get it tomorrow; I don’t need it again           07:02 PM, 30th Jan                   Mohammad                   We can understand your frustration here, kindly allow us some time so that we can do the needful for you.           07:04 PM, 30th Jan                   Mohammad                   Is there anything else I can assist you with?           07:08 PM, 30th Jan                     BraNelson                    No thanks           07:08 PM, 30th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           07:09 PM, 30th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5644851