Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Mon, 30 Jan 2023 14:11:55 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           05:47 PM, 30th Jan                   Mohammad                   Dear Customer, Good Evening, Thank you for contacting Homecentre. My name is Khalid, I will be happy to assist you.           05:48 PM, 30th Jan                   Mohammad                   Could you please elaborate your concern so that we can assist you accordingly?           05:50 PM, 30th Jan                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           05:52 PM, 30th Jan                   Mohammad                   Dear Customer, I have not received a response from you still, please confirm if we are still connected?           05:55 PM, 30th Jan                     User                    Yeah           05:58 PM, 30th Jan                     User                    I need to cancel my order I made           05:58 PM, 30th Jan                   Mohammad                   Could you please share with us your order id or the email id with which you placed the order so that we can check and assist you accrodingly.           05:59 PM, 30th Jan                     User                    8412626789           06:01 PM, 30th Jan                   Mohammad                   Thank you for providing the order id.           06:02 PM, 30th Jan                   Mohammad                   Kindly allow me a moment to check the details for you.           06:02 PM, 30th Jan                     User                    Thank you           06:02 PM, 30th Jan                   Mohammad                   Thank you for allowing me the time.           06:04 PM, 30th Jan                     User                    Just got a message that it’s been shipped           06:04 PM, 30th Jan                   Mohammad                   I would like to inform you that i have checked and found your order is with the courier and we are not able to cancel the order at our end.           06:05 PM, 30th Jan                     User                    Okay           06:05 PM, 30th Jan                   Mohammad                   Kindly note that the delivery partner will call you prior to the delivery and you can refuse to accept the delivery.           06:05 PM, 30th Jan                   Mohammad                   Is there anything else I can assist you with?           06:08 PM, 30th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Homecentre.  Have a wonderful day.           06:11 PM, 30th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5644540