Subject: Ticket Assigned - Conversation with Hello
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 30 Jan 2023 14:11:01 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hello Hello                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi hello, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9412581098 Bot:    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:50 PM, 30th Jan                     Hello                    Hy           05:50 PM, 30th Jan                     Hello                    9412581098 order id can it deliver today           05:51 PM, 30th Jan                   Mohammad                   Dear Customer, Good Evening, Thank you for contacting MAX. My name is Khalid, I will be happy to assist you.           05:53 PM, 30th Jan                   Mohammad                   We can see that you are contacting us regarding the order id 9412581098           05:53 PM, 30th Jan                     Hello                    Hy khalid           05:54 PM, 30th Jan                     Hello                    Yes brother           05:54 PM, 30th Jan                   Mohammad                   Thank you for the confirmation.           05:54 PM, 30th Jan                   Mohammad                   Kindly allow me a moment to check the details for you.           05:54 PM, 30th Jan                     Hello                    Ok           05:55 PM, 30th Jan                   Mohammad                   Kindly note you have placed the order with us on Jan 30 and the expected collection date of your order is Jan 31           05:57 PM, 30th Jan                   Mohammad                   We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 2 - 3 working days.           05:57 PM, 30th Jan                     Hello                    Yes what about same day delivery           05:57 PM, 30th Jan                     Hello                    Can it be possible tommorow morning if anything pls brother           05:58 PM, 30th Jan                     Hello                    Tommrow i need to catch a flight           05:58 PM, 30th Jan                   Mohammad                   Kindly note that we will escalate it to the collection point team and will update you over the email once an update will receive.           06:02 PM, 30th Jan                     Hello                    Thank you so much           06:04 PM, 30th Jan                   Mohammad                   Is there anything else I can assist you with?           06:05 PM, 30th Jan                     Hello                    Can you update my email to [email-masked]           06:05 PM, 30th Jan                     Hello                    So I can get notification           06:05 PM, 30th Jan                   Mohammad                   Sure we will update you over the same email id.           06:06 PM, 30th Jan                     Hello                    Thank you brother khalid           06:06 PM, 30th Jan                   Mohammad                   Is there anything else I can assist you with?           06:06 PM, 30th Jan                     Hello                    Really appriciated if it can be dropped at early morning to pick up point           06:07 PM, 30th Jan                     Hello                    I can go and collect in afternoon           06:07 PM, 30th Jan                     Hello                    Thanks for understanding the urgency           06:07 PM, 30th Jan                   Mohammad                   Kindly note that we cannot assure you about the timings but will try to make it available for the collection as earliest as possible.           06:08 PM, 30th Jan                     Hello                    Ok noted will await for your email on [email-masked]           06:09 PM, 30th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           06:10 PM, 30th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5644531