Subject: Note Added - [#5643954] Missing item in order number 9412552515
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 30 Jan 2023 14:04:50 +0000

Hi ,    Wajeeha Arshi added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5643954    Subject:  Missing item in order number 9412552515   Requester: Alexandraferrari1    Note Content:   <div class="WordSection1">
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<div class="MsoNormal">Please refund.</div>
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<div class="MsoNormal">Thanks</div>
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<div>From: Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Monday, January 30, 2023 5:42 PM<br>
<b>To:</b> Wajeeha Arshi &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5643954] - Missing item in order number 9412552515</div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Team,<br>
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Problem Statement: Refund approval<br>
Order Date : Jan 29, 2023<br>
Order ID: 9412552515<br>
Tracking ID: FP013023001361<br>
Item value: AED 165<br>
Assistance Required: Refund approval<br>
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Issue Description: As per the customer as he opened the box he found only two perfumes bottle however order for 3 bottles. According to the consignment details all three perfume bottles were shipped from the warehouse.<br>
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Customer history: Customer is shopping with us since 11/24/20 and has a total of 11 completed orders.<br>
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Assistance Required: PFA and do the needful.<br>
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Thank you for your help!<br>
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Regards,<br>
Mohammad Khalid</span></div>
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