Subject: Ticket Assigned - Conversation with Ulrika
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 30 Jan 2023 13:25:02 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ulrika Ulrika                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  ulrika Bot:  Hi ulrika, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-76927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0096893961624            05:10 PM, 30th Jan                   Mohammad                   Hi Ulrika, Good Evening, Thank you for contacting Centrepoint. My name is Khalid, I will be happy to assist you.           05:15 PM, 30th Jan                   Mohammad                   We can see that you are contacting us regarding the return process.           05:16 PM, 30th Jan                   Mohammad                   Could you please confirm us if you are contacting us regarding the order id 1712269318?           05:17 PM, 30th Jan                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           05:19 PM, 30th Jan                   Mohammad                   Hi Ulrika, I have not received a response from you still, please confirm if we are still connected?           05:22 PM, 30th Jan                   Mohammad                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           05:24 PM, 30th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5644255