Subject: Ticket Assigned - Conversation with Eman
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 30 Jan 2023 13:00:01 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Eman Eman                    Customer:  ?!! Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi eman, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:46 PM, 30th Jan                     Eman                    Hello           04:47 PM, 30th Jan                   Mohammad                   Hi Eman, Good Evening, Thank you for contacting Splash. My name is Khalid, I will be happy to assist you.           04:48 PM, 30th Jan                     Eman                    Hello goodevening           04:49 PM, 30th Jan                   Mohammad                   We can see that you are contacting us regarding the refund information.           04:49 PM, 30th Jan                     Eman                    I placed order wrong item was sent           04:49 PM, 30th Jan                     Eman                    I raised request request           04:49 PM, 30th Jan                     Eman                    Return*           04:49 PM, 30th Jan                     Eman                    They took item still no refund is processed           04:49 PM, 30th Jan                     Eman                    How long it will take?           04:50 PM, 30th Jan                   Mohammad                   Could you please confirm us if you are concerning about this order 9411218514           04:50 PM, 30th Jan                   Mohammad                   Kindly note that we will have to check the return information from our warehouse team and will update you via the email [email-masked]           04:52 PM, 30th Jan                   Mohammad                   We request you to kindly allow us some time so that we can check the same.           04:52 PM, 30th Jan                   Mohammad                   Is there anything else I can assist you with?           04:53 PM, 30th Jan                     Eman                    Any updates??           04:54 PM, 30th Jan                   Mohammad                   Kindly note that your return items have been reached at warehouse and we will have to check the same with our warehouse team and will update you via the email [email-masked]           04:55 PM, 30th Jan                   Mohammad                   It will take some time, once any update will receive will inform you through the email.           04:56 PM, 30th Jan                   Mohammad                   Is there anything else I can assist you with?           04:57 PM, 30th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Splash.  Have a wonderful day.           04:59 PM, 30th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5644113