Subject: Ticket Assigned - Conversation with Katie
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 30 Jan 2023 12:19:28 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Katie Katie                    Hello!           04:06 PM, 30th Jan                   Babyshop UAE WhatsApp bot                    Hello, welcome to Babyshop!?   مرحبًا بك في بيبي شوب            04:06 PM, 30th Jan                   Babyshop UAE WhatsApp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            04:06 PM, 30th Jan                     Katie                    1           04:06 PM, 30th Jan                   Babyshop UAE WhatsApp bot                    Hello Katie , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:06 PM, 30th Jan                     Katie                    1           04:06 PM, 30th Jan                   Babyshop UAE WhatsApp bot                   Please enter your order number to continue.           04:06 PM, 30th Jan                     Katie                    9412555994           04:08 PM, 30th Jan                   Babyshop UAE WhatsApp bot                    ? Congrats, your order is Placed   Your estimated delivery date is 30/01/2023    You can easily track your order from My Account > Order History.    During sales, your order may take longer to arrive.            04:08 PM, 30th Jan                   Babyshop UAE WhatsApp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:08 PM, 30th Jan                     Katie                    2           04:08 PM, 30th Jan                   Babyshop UAE WhatsApp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:08 PM, 30th Jan                     Katie                    1           04:08 PM, 30th Jan                   Babyshop UAE WhatsApp bot                   Please enter your email address           04:08 PM, 30th Jan                     Katie                    [email-masked]           04:09 PM, 30th Jan                   Babyshop UAE WhatsApp bot                   Please wait, our agent will be with you shortly. Thanks           04:09 PM, 30th Jan                     Katie                    [email-masked]           04:09 PM, 30th Jan                   Mohammad                   Hi Katie, Good Evening, Thank you for contacting Babyshop. My name is Khalid, I will be happy to assist you.           04:10 PM, 30th Jan                   Mohammad                   We can see that you are contacting us regarding the order id 9412555994           04:10 PM, 30th Jan                     Katie                    Hi Khalid! I just want to check on my order please because when I placed it it said somebody would be in touch to arrange delivery time           04:11 PM, 30th Jan                   Mohammad                   We would like to inform you that we would have to check the details with the relevant team and will confirm you over the email.           04:16 PM, 30th Jan                     Katie                    Ok has my order been placed though?           04:16 PM, 30th Jan                   Mohammad                   Kindly confirm your email id as [email-masked]           04:16 PM, 30th Jan                     Katie                    Yes that’s correct           04:16 PM, 30th Jan                     Katie                    Has my order been placed?           04:16 PM, 30th Jan                   Mohammad                   Yes, your order has been placed successfully.           04:16 PM, 30th Jan                     Katie                    Ok great!           04:16 PM, 30th Jan                   Mohammad                   Is there anything else I can assist you with?           04:16 PM, 30th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Babyshop.  Have a wonderful day.           04:18 PM, 30th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5643864