Subject: New Reply Received - Re: We’ve received your return request.
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 30 Jan 2023 09:45:22 +0000

Hi Mohammad Khalid,  The customer has responded to the ticket.  Re: We’ve received your return request.  Ticket comment <div dir="auto">good afternoon sir/mam,i would like to  cancel my request to return the item for exchange...sorry for the inconvenience...thank you for your kind assistance...have a nice day...</div>
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<div>On Sun, Jan 29, 2023, 5:04 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Irene,<br><br>Thank you for reaching out to us.</div>
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<div dir="ltr">We sincerely apologize however, we do not have an exchange option available at this time. You can return online purchases ​and get the refund for the same.</div>
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<div dir="ltr">Regarding the return request the collection will be processed by the transportation partner, LMG within 2 to 5 working days. <br><br>In the event that the returns are not received by the transport partner LMG within the specified time, please contact us again in order to serve you to the fullest.<br><br>You can also track the return request via the LMG website <a href="https://rb.gy/quwqqj" rel="noreferrer" target="_blank">https://rb.gy/quwqqj</a> through the tracking number RP0129230005550.</div>
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<div dir="ltr">We would like to inform you that after successful pick up of your product, it will take 2 - 3 business days to reach our warehouse and it will take us 1 - 2 business days from the time we receive your return to conduct a quality check and issue your refund.<br><br>Do not hesitate to contact us if you have any inquiries.</div>
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<div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box">Thank You,<br style="box-sizing:border-box"><span style='color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,"Noto Sans",sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol","Noto Color Emoji";font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline!important;box-sizing:border-box'>Max </span>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5639289