Subject: Ticket Assigned - Conversation with Malak
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 29 Jan 2023 15:10:34 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Malak Malak                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  malak Bot:  Hi malak, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0501548844            06:55 PM, 29th Jan                     Malak                             06:56 PM, 29th Jan                     Malak                             06:56 PM, 29th Jan                   Mohammad                   Hi Malak, Good Evening, Thank you for contacting Centrepoint. My name is Khalid, I will be happy to assist you.           06:57 PM, 29th Jan                   Mohammad                   We can see that you are contacting us regarding the return process.           06:57 PM, 29th Jan                     Malak                    Hi Khalid           06:58 PM, 29th Jan                   Mohammad                   We have checked and found a return request under the order id 9412317485           06:58 PM, 29th Jan                     Malak                    I requested some items to returne           06:58 PM, 29th Jan                   Mohammad                   Kindly note that the collection will be processed by the transportation partner, LMG within 2 to 5 working days.           06:59 PM, 29th Jan                     Malak                    But one of the items which is the white blazer the app didn't take the request           06:59 PM, 29th Jan                     Malak                    That was not my request or problem           07:00 PM, 29th Jan                   Mohammad                   Are you concerning about this one : Solid Blazer with Notch Lapel and Pockets           07:00 PM, 29th Jan                     Malak                    My problem that the application took only 3 items but I want to return 4 items           07:00 PM, 29th Jan                     Malak                    Yes           07:00 PM, 29th Jan                     Malak                    White blazer           07:01 PM, 29th Jan                   Mohammad                   Do you want to return it too?           07:01 PM, 29th Jan                     Malak                    Yes plz           07:01 PM, 29th Jan                   Mohammad                   Thank you for the confirmation.           07:02 PM, 29th Jan                   Mohammad                   Please allow me a moment to crate the return request on behalf of you.           07:02 PM, 29th Jan                     Malak                    Welcome so it's done now?           07:02 PM, 29th Jan                     Malak                    Ok           07:03 PM, 29th Jan                   Mohammad                   Could you please confirm the reason of return.           07:03 PM, 29th Jan                     Malak                    Not the excepred color I need           07:04 PM, 29th Jan                     Malak                    Excepted           07:04 PM, 29th Jan                   Mohammad                   Thank you for the confirmation.           07:04 PM, 29th Jan                     Malak                    Welcome           07:04 PM, 29th Jan                   Mohammad                   Thank you for allowing me the time.           07:05 PM, 29th Jan                     Malak                    Done now?           07:05 PM, 29th Jan                   Mohammad                   Kindly note that return request for the white blazer has been created with the return tracking id RP012923003475.           07:06 PM, 29th Jan                   Mohammad                   Please note that the collection will be processed by the transportation partner, LMG within 2 to 5 working days.           07:06 PM, 29th Jan                     Malak                    Thanks alot           07:06 PM, 29th Jan                   Mohammad                   You can track your return through this link https://rb.gy/9okt28           07:07 PM, 29th Jan                   Mohammad                   Is there anything else I can assist you with?           07:07 PM, 29th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           07:10 PM, 29th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5640465