Subject: Ticket Assigned - Conversation with Guest
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 29 Jan 2023 12:17:36 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Guest Guest                    Customer:  mufetha perveen Bot:  Hi , what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0568594528            03:59 PM, 29th Jan                   Mohammad                  
  Hi Mufetha, Good Afternoon, Thank you for contacting Max. My name is Khalid, I will be happy to assist you.           04:01 PM, 29th Jan                   Mohammad                   We can see that you are contacting us regarding the return process.           04:02 PM, 29th Jan                   Mohammad                   Kindly allow us a moment to check the details for you.           04:06 PM, 29th Jan                   Mohammad                   We have checked and found a return request under the order id 9410522329, kindly confirm us if you are concerning about the same.           04:08 PM, 29th Jan                   Mohammad                   Kindly note that we will escalate this issue to the pickup team to arrange the collection as soon as possible.           04:11 PM, 29th Jan                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you and we will update you via email once will get any update.           04:
 11 PM, 29th Jan                   Mohammad                   Is there anything else I can assist you with?           04:13 PM, 29th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           04:17 PM, 29th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5639607