Subject: Ticket Assigned - Conversation with Fahim Ali
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 29 Jan 2023 11:39:29 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Fahim Ali Fahim Ali                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  i lose my first order discount-15cp promocode because of payment failure   please give my discount back Bot:  ✍️ Please enter your name Customer:  fahim ali Bot:  Hi fahim ali, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0581175715            03:23 PM, 29th Jan                     Fahim Ali                    I lose my first order discount-15cp promocode because of payment failure...please give my discount back           03:26 PM, 29th Jan                     Fahim Ali                    Are you there?           03:27 PM, 29th Jan                   Mohammad                   Hi Fahim, Good Afternoon, Thank you for contacting Centrepoint. My name is Khalid, I will be happy to assist you.           03:28 PM, 29th Jan                   Mohammad                   We can see that you are contacting us regarding the promo code.           03:28 PM, 29th Jan                     Fahim Ali                    I lose my first order discount-15cp promocode because of payment failure...please give my discount back           03:28 PM, 29th Jan                     Fahim Ali                    Can you please help me with this?           03:29 PM, 29th Jan                   Mohammad                   Could you please allow me a moment to check the details for you.           03:31 PM, 29th Jan                     Fahim Ali                    Ok sure           03:32 PM, 29th Jan                   Mohammad                   We would like to inform you that we have checked that your last order 9412485201 was cancelled and we would need to check the discount with our technical team and will update you via the email [email-masked]           03:35 PM, 29th Jan                     Fahim Ali                    Sure           03:36 PM, 29th Jan                     Fahim Ali                    Waiting for your update           03:36 PM, 29th Jan                   Mohammad                   Is there anything else I can assist you with?           03:37 PM, 29th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           03:38 PM, 29th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5639402