Subject: Re: Order No.8406087295 Cash refund approval ( Refund Rejected 8406087295, 8404661926, 8405607233)
From: "Rahul Nerkar (TCS)" <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Reshmaa KJ <[email-masked]>, Akshay Berry <[email-masked]>, Mohammad Khalid <[email-masked]>, Manish Kumar <[email-masked]>, Malik Ismail <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Faraz Lohani <[email-masked]>, Tharindu Rajapaksha <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Shajan Joy <[email-masked]>, Nagamuni Reddy N <[email-masked]>, Mohammed Risal <[email-masked]>, Ajith Pillai <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Reddy Prasad <[email-masked]>, Geetanjali Gadpelly <[email-masked]>, "Rohit Kamath (TCS)" <[email-masked]>, "Sonal Gyanchandani (TCS)" <[email-masked]>, "Priyanka Gadiya (TCS)" <[email-masked]>
Date: Sun, 29 Jan 2023 11:12:21 +0000

Dear Team,

Please update the store location, from which store customer will collect cash refund.

Regards,

Rahul Nerkar.

________________________________
From: Ajith Pillai <[email-masked]>
Sent: Sunday, January 29, 2023 3:09 PM
To: Rahul Nerkar (TCS) <[email-masked]>; Shajan Joy <[email-masked]>; Nagamuni Reddy N <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Akshay Berry <[email-masked]>; Manish Kumar <[email-masked]>; Faraz Lohani <[email-masked]>; Mohammad Khalid <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mohammed Risal <[email-masked]>; Malik Ismail <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>; Tharindu Rajapaksha <[email-masked]>; Reddy Prasad <[email-masked]>; Reshmaa KJ <[email-masked]>; Geetanjali Gadpelly <[email-masked]>; Rohit Kamath (TCS) <[email-masked]>; Sonal Gyanchandani (TCS) <[email-masked]>; Priyanka Gadiya (TCS) <[email-masked]>
Subject: RE: Order No.8406087295 Cash refund approval ( Refund Rejected 8406087295, 8404661926, 8405607233)

Dear Rahul

Approved.

Regards
Ajith

From: Rahul Nerkar (TCS) <[email-masked]>
Sent: Sunday, January 29, 2023 10:48 AM
To: Ajith Pillai <[email-masked]>; Shajan Joy <[email-masked]>; Nagamuni Reddy N <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Akshay Berry <[email-masked]>; Manish Kumar <[email-masked]>; Faraz Lohani <[email-masked]>; Mohammad Khalid <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mohammed Risal <[email-masked]>; Malik Ismail <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>; Tharindu Rajapaksha <[email-masked]>; Reddy Prasad <[email-masked]>; Reshmaa KJ <[email-masked]>; Geetanjali Gadpelly <[email-masked]>; Rohit Kamath (TCS) <[email-masked]>; Sonal Gyanchandani (TCS) <[email-masked]>; Priyanka Gadiya (TCS) <[email-masked]>
Subject: Order No.8406087295 Cash refund approval ( Refund Rejected 8406087295, 8404661926, 8405607233)

Dear Ajith Sir/Shajan Sir/ Nagamuni,

Can you please approve the cash refund for order no. 8406087295 amount KD.6.5/- Not captured on KPAY.

I have received cash refund approval for the Order No.8404661926 & 8405607233, approval email attached.

Order No.8406087295 amount KD-6.5/-

Regards,

Rahul Nerkar.

________________________________

From: Mohammed Risal <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 26, 2023 3:28 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Rahul Nerkar (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohammad Khalid <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Rejected 8406087295, 8404661926, 8405607233

Dear All,

Kind request to not marking me in the Ecom refund cases since I am not part to the same.

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 26, 2023 2:24 PM
To: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Rahul Nerkar (TCS) <[email-masked]<mailto:[email-masked]>>; Mohammed Risal <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohammad Khalid <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Rejected 8406087295, 8404661926, 8405607233

Hi @Rahul Nerkar (TCS)<mailto:[email-masked]> /@Mohammed Risal<mailto:[email-masked]>,

Please have a look on below orders.

Regards,

Malik

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 26, 2023 2:05 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohammad Khalid <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Rejected 8406087295, 8404661926, 8405607233

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Dear Malik / Akshay,

Please assist on the below concern, The refund has been rejected multiple times and the cx is following up for the refund.

Problem Statement: Following refunds rejected multiple times.

Refund Date : 20/12/2022

Order ID: 8406087295

RMA:1003667776

Refund amount: KWD 6.5

Refund Date : 20/12/2022

Order ID: 8404661926

RMA:1003667781

Refund amount: KWD 6.75

Refund Date : 20/12/2022

Order ID: 8405607233

RMA:1003668036

Refund amount: KWD 4.8

cx's Name: Maha Gad

cx's Email: [email-masked]<mailto:[email-masked]>

Assistance Required: Customer's refund processed on the date Dec 20, 2022 for the above mentioned three orders and on the hybris refund rejected multiple times. Cx is complaining that he did not receive refunded amount yet. According to the Jira team "Please reach out to the KUW finance team to initiate a manual refund for these orders.".

Thank you for your help.

Regards,
Manish

________________________________

From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohammad Khalid" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 24, 2023 7:55:28 PM
Subject: Re: Refund Rejected 8406087295, 8404661926, 8405607233

Dear Team,

Kindly assist us to get an update on the below request.

Thank you for your help.

Regards,
Manish

________________________________

From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "malik ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohammad Khalid" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 23, 2023 4:14:23 PM
Subject: Re: Refund Rejected 8406087295, 8404661926, 8405607233

Hi Malik,

The refund has been rejected multiple times and the cx is following up for the refund.

Kindly assist us in resolving this concern. Thank you for your help.

Regards,

Nikhil.

________________________________

From: "Mohammad Khalid" <[email-masked]<mailto:[email-masked]>>
To: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 22 January, 2023 20:34:03
Subject: Refund Rejected

Hi Team,

Problem Statement: Following refunds rejected multiple times.

Refund Date : 20/12/2022

Order ID: 8406087295

RMA:1003667776

Refund amount: KWD 6.5

Refund Date : 20/12/2022

Order ID: 8404661926

RMA:1003667781

Refund amount: KWD 6.75

Refund Date : 20/12/2022

Order ID: 8405607233

RMA:1003668036

Refund amount: KWD 4.8

cx's Name: Maha Gad

cx's Email: [email-masked]<mailto:[email-masked]>

Assistance Required: Customer's refund processed on the date Dec 20, 2022 for the above mentioned three orders and on the hybris refund rejected multiple times. Cx is complaining that he did not receive refunded amount yet. According to the Jira team "Please reach out to the KUW finance team to initiate a manual refund for these orders.".

Kindly resolve the issue asap.

Regards,

Mohammad Khalid

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