Subject: Ticket Assigned - Conversation with £a Raiß
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 29 Jan 2023 10:57:47 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with £a Raiß £a Raiß                    2           02:32 PM, 29th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            02:32 PM, 29th Jan                   Centrepoint UAE whatsapp bot                    Hello £a Raiß , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            02:32 PM, 29th Jan                     £a Raiß                    1           02:32 PM, 29th Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           02:32 PM, 29th Jan                     £a Raiß                    9411978978           02:32 PM, 29th Jan                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC012623003035    You can also easily track your order from My Account > Order History.             02:32 PM, 29th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:32 PM, 29th Jan                     £a Raiß                    2           02:32 PM, 29th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:32 PM, 29th Jan                     £a Raiß                    1           02:32 PM, 29th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           02:32 PM, 29th Jan                     £a Raiß                    [email-masked]           02:33 PM, 29th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           02:33 PM, 29th Jan                   Mohammad                   Hi Raib, Good Afternoon. Thank you for contacting Centrepoint. My name is Khalid, I would be happy to help you.           02:35 PM, 29th Jan                   Mohammad                   We can see that you are contacting us regarding the order id 9411978978           02:36 PM, 29th Jan                   Mohammad                   We have checked and found according to the tracking details that the order is rejected by customer, we request you to kindly confirm us if you refused to accept the order or not.           02:38 PM, 29th Jan                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           02:41 PM, 29th Jan                     £a Raiß                    Hello           02:41 PM, 29th Jan                     £a Raiß                    9411978978           02:42 PM, 29th Jan                     £a Raiß                    I want to rise a complain           02:42 PM, 29th Jan                   Mohammad                   We have checked the order 9411978978 and found according to the tracking details that the order is rejected by customer, we request you to kindly confirm us if you refused to accept the order or not.           02:42 PM, 29th Jan                     £a Raiß                    I didn’t reject it           02:42 PM, 29th Jan                     £a Raiß                    The rider didn’t call me           02:43 PM, 29th Jan                     £a Raiß                    He put this on his own           02:43 PM, 29th Jan                   Mohammad                   We are sorry to hear that.           02:43 PM, 29th Jan                   Mohammad                   Kindly confirm us your contact number +971547866234 so that we can do the needful.           02:43 PM, 29th Jan                     £a Raiß                    I want this delivery happen today           02:43 PM, 29th Jan                     £a Raiß                    Yes           02:44 PM, 29th Jan                     £a Raiß                    This is the number           02:44 PM, 29th Jan                   Mohammad                   Thank you for the confirmation.           02:44 PM, 29th Jan                   Mohammad                   We would like to inform you that we will escalate this issue to the courier team and try to deliver your order as earliest as possible.           02:45 PM, 29th Jan                     £a Raiß                    Now the rider called me saying he doesn’t have my parcel           02:45 PM, 29th Jan                     £a Raiß                    I’m following up for this since 2 days           02:46 PM, 29th Jan                     £a Raiß                    And this is not the 1st time I’m facing issues           02:47 PM, 29th Jan                   Mohammad                   We are really sorry for this, kindly allow us some time so that we can check with the courier team and we will update you over the email.           02:47 PM, 29th Jan                     £a Raiß                    And I guess this is the last time I’ll place the Oder here           02:47 PM, 29th Jan                     £a Raiß                    Since morning 10 you guys are asking for time only           02:48 PM, 29th Jan                     £a Raiß                    And not solving my issue           02:49 PM, 29th Jan                   Mohammad                   Kindly accept our full apologies for the inconvenience caused to you.           02:49 PM, 29th Jan                     £a Raiß                    Kindly make sure the delivery happens today           02:50 PM, 29th Jan                   Mohammad                   We are requesting you to kindly allow us some time so that we can expedite your delivery.           02:50 PM, 29th Jan                     £a Raiß                    At any cost           02:50 PM, 29th Jan                     £a Raiß                    Otherwise don send it           02:51 PM, 29th Jan                   Mohammad                   We are sorry to inform you that we cannot assure you about the delivery timings but will try to deliver it as earliest as possible.           02:52 PM, 29th Jan                   Mohammad                   Again we are requesting you to allow us some time so that we can check with the courier team and will update you over the same on your email id [email-masked]           02:53 PM, 29th Jan                   Mohammad                   Is there anything else I can assist you with?           02:55 PM, 29th Jan                     £a Raiß                    No           02:55 PM, 29th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           02:57 PM, 29th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5639163