Subject: New Reply Received - Re: Your products are on the way
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 29 Jan 2023 10:52:54 +0000

Hi Mohammad Khalid,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <div>Thank you for your prompt reply. I missed to add one point in my previous email regarding the delivery charges. Is it newly implemented, i had made several online delivery since last 3 months but never asked for delivery charge. </div>
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<div>Kindly advise.</div>
<div>Janet Jaison <br><div><br></div>
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<br><div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
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<div>On Sun, 29 Jan 2023 at 13:24, Max</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv7118192042"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
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<div dir="ltr">Hi Janet,<br><br>Thank you for contacting us.</div>
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<br>We would like to inform you that a return request has been created for order No. 4712306777 for the item Solid Oversized Sweatshirt with Crew Neck and Long Sleeves (size xl) dated on 29/01/2023, and the collection will be processed by the transportation partner, LMG within 2 to 5 working days. <br><br>In the event that the returns are not received by the transport partner LMG within the specified time, please contact us again in order to serve you to the fullest.<br><br>You can also track the return request via the LMG website <a rel="noreferrer" target="_blank" href="https://rb.gy/iaufld">https://rb.gy/iaufld</a> through the tracking number RP0129230005079.</div>
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<div dir="ltr">We also would like to inform you that we do not offer any exchange facility on any products, therefore we can just return your order and refund you for the same and we are not able to deliver you the replacement. Hence once you receive your refund, we request you to kindly place a new order with us as per your choice.</div>
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<div dir="ltr">Kindly note that after successful pick up of your product, it will take 2 - 3 business days to reach our warehouse and it will take us 1 - 2 business days from the time we receive your return to conduct a quality check and issue your refund.<br><br>Do not hesitate to contact us if you have any inquiries.</div>
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<div style="margin-top:0px">Thank You,<div id="yiv7118192042yqtfd19667" class="yiv7118192042yqt2085971858">
<br style=""><span style="color:rgb(0, 0, 0);font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif, Color UI UI Color;font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:left;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;background-color:rgb(255, 255, 255);text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline !important">Max </span>
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</div></div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5638006