Subject: Ticket Assigned - Conversation with Faizan
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 29 Jan 2023 08:58:11 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Faizan Faizan                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  faizan Bot:  Hi faizan, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9412290848 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP012823002211     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0556968821            12:43 PM, 29th Jan                   Mohammad                   Hi Faizan, Good Afternoon, Thank you for contacting Splash. My name is Khalid, I will be happy to assist you.           12:44 PM, 29th Jan                   Mohammad                   We can see that you are contacting us regarding the order id 9412290848           12:44 PM, 29th Jan                   Mohammad                   As we can check and according to the tracking details it says delivery have been rescheduled for future, we request you to kindly confirm your contact number +971556968821           12:46 PM, 29th Jan                     Faizan                    Anyone there to assist?           12:48 PM, 29th Jan                   Mohammad                   Could you please confirm us your contact number +971556968821           12:48 PM, 29th Jan                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           12:51 PM, 29th Jan                   Mohammad                   Hi Faizan, I have not received a response from you still, please confirm if we are still connected?           12:55 PM, 29th Jan                   Mohammad                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:57 PM, 29th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5638592