Subject: Ticket Assigned - Conversation with Bharti
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 29 Jan 2023 08:13:07 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Bharti Bharti                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi bharti, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9412187289 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP012723003205     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:39 AM, 29th Jan                     Bharti                    Ok           11:41 AM, 29th Jan                   Mohammad                   Hi Bharti, Good Afternoon, Thank you for contacting Splash. My name is Khalid, I will be happy to assist you.           11:47 AM, 29th Jan                   Mohammad                   We can see that you are contacting us regarding the order id 9412187289           11:48 AM, 29th Jan                   Mohammad                   Kindly allow us a moment to check the details for you.           11:52 AM, 29th Jan                   Mohammad                   Sorry for the late response, we are still checking the details for you.           11:56 AM, 29th Jan                   Mohammad                   We checked and found that our delivery partner tried to deliver your order on Jan 28, but could not deliver.           11:59 AM, 29th Jan                   Mohammad                   We request you to kindly share with us your updated address and contact details, so that we can assist you accordingly.           11:59 AM, 29th Jan                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           12:05 PM, 29th Jan                   Mohammad                   Hi Bharti, I have not received a response from you still, please confirm if we are still connected?           12:07 PM, 29th Jan                   Mohammad                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:12 PM, 29th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5638364