Subject: New Reply Received - Late delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 28 Jan 2023 17:05:21 +0000

Hi Mohammad Khalid,  The customer has responded to the ticket.  Late delivery  Ticket comment <div dir="auto">I don't agree. </div>
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<div>On Fri, Jan 27, 2023, 8:23 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Mijfad,<br><br>Thank you for reaching out to us.<br> <br>We sincerely apologize for the inconvenience caused to you.</div>
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<div dir="ltr">​We would like to inform you that due to the security reason, we are not authorized to make any changes on our customers account. If you wish to change the phone number, you can login on your account and from setting option, you can update your correct phone number.</div>
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<div dir="ltr">However, we can only update your provided phone number to the courier team once the order shipped.</div>
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<div dir="ltr">Kindly note that as we already informed you that the courier has now sent the items back to the warehouse. Now, we would request you to order these items again from our website. </div>
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<div dir="ltr">We also have noted down your feedback and we will forward it to the relevant team and we will ask them to make sure that this mistake is not repeated again.<br><br>Thank you for your cooperation and shopping with us, and we look forward to serving you later.<br><br>Do not hesitate to contact us if you have any inquiries.</div>
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<div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box">Thank You,<br style="box-sizing:border-box"><span style='color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,"Noto Sans",sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol","Noto Color Emoji";font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline!important;box-sizing:border-box'>Centrepoint </span>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5611445