Subject: Ticket Assigned - Conversation with マリアム
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 28 Jan 2023 16:21:45 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with マリアム マリアム                    Hi           07:53 PM, 28th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            07:53 PM, 28th Jan                   Centrepoint UAE whatsapp bot                    Hello マリアム , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:53 PM, 28th Jan                     マリアム                    1           07:53 PM, 28th Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           07:53 PM, 28th Jan                     マリアム                    9412205810           07:54 PM, 28th Jan                   Centrepoint UAE whatsapp bot                    Congrats! Your order is successfully placed.?    Your estimated collection date is 29/01/2023             07:54 PM, 28th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:54 PM, 28th Jan                     マリアム                    2           07:54 PM, 28th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:54 PM, 28th Jan                     マリアム                    1           07:54 PM, 28th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           07:54 PM, 28th Jan                     マリアム                    [email-masked]           07:54 PM, 28th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           07:54 PM, 28th Jan                     マリアム                    It’s regarding my order I wanna collect it today as I’m traveling tomorrow I filed a complaint and they gave me the complaint nukber           07:56 PM, 28th Jan                   Mohammad                   Dear Customer, Good Evening, Thank you for contacting Centrepoint. My name is Khalid, I will be happy to assist you.           07:58 PM, 28th Jan                   Mohammad                   We can see that you are contacting us regarding the order id 9412205810           07:58 PM, 28th Jan                     マリアム                    Yes           07:59 PM, 28th Jan                     マリアム                    Your agent gave me a complaint number and I want to se the update as it’s urgent           07:59 PM, 28th Jan                   Mohammad                   Kindly allow me a moment to check the details for you.           08:00 PM, 28th Jan                     マリアム                    Alright           08:00 PM, 28th Jan                   Mohammad                   We have checked and found that your order           08:03 PM, 28th Jan                   Mohammad                   Collection date is Jan 29           08:03 PM, 28th Jan                     マリアム                    But I told your agents before I will be traveling and they confirmed with me I can collect today?           08:03 PM, 28th Jan                     マリアム                    At what time?           08:03 PM, 28th Jan                     マリアム                    Because I am traveling tmrw at 1pm           08:04 PM, 28th Jan                   Mohammad                   We are sorry to inform you that we cannot tell you exact time, but will try to make it available as earliest as possible.           08:05 PM, 28th Jan                     マリアム                    If it cannot be delivered today or tomorrow morning can you inform me now so I can cancel the order?           08:06 PM, 28th Jan                   Mohammad                   As per the status, the order is still not available for collection and we can cancel it from our end, if you want to cancel it.           08:08 PM, 28th Jan                     マリアム                    Alright you can cancel it           08:09 PM, 28th Jan                     マリアム                    What about the refund?           08:09 PM, 28th Jan                   Mohammad                   Kindly note that refund will take 7-14 days to reflect in your bank account post cancellation.           08:10 PM, 28th Jan                     マリアム                    Alright           08:10 PM, 28th Jan                   Mohammad                   Should I proceed with the cancellation?           08:13 PM, 28th Jan                     マリアム                    Yea since I won’t be here to collect it           08:13 PM, 28th Jan                   Mohammad                   Wait for a moment so that i can do the needful.           08:15 PM, 28th Jan                   Mohammad                   Kindly note that we have cancelled your order as per your request.           08:17 PM, 28th Jan                   Mohammad                   Is there anything else I can assist you with?           08:19 PM, 28th Jan                     マリアム                    No thanks           08:19 PM, 28th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           08:21 PM, 28th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5636564