Subject: Ticket Assigned - Conversation with Arooja
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 28 Jan 2023 12:21:34 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Arooja Arooja                    Hello           03:50 PM, 28th Jan                   MAX KW Whatsapp BOT                    Hello, welcome to Max!?   مرحبًا بك في ماكس            03:50 PM, 28th Jan                   MAX KW Whatsapp BOT                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            03:50 PM, 28th Jan                     Arooja                    1           03:51 PM, 28th Jan                   MAX KW Whatsapp BOT                    Hello Arooja , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:51 PM, 28th Jan                     Arooja                    1           03:51 PM, 28th Jan                   MAX KW Whatsapp BOT                   Please enter your order number to continue.           03:51 PM, 28th Jan                     Arooja                    8412324257           03:51 PM, 28th Jan                   MAX KW Whatsapp BOT                   Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number.           03:51 PM, 28th Jan                   MAX KW Whatsapp BOT                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            03:52 PM, 28th Jan                     Arooja                    8412324275           03:52 PM, 28th Jan                   MAX KW Whatsapp BOT                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            03:52 PM, 28th Jan                     Arooja                    1           03:52 PM, 28th Jan                   MAX KW Whatsapp BOT                   Please enter your order number to continue.           03:52 PM, 28th Jan                     Arooja                    8412324275           03:52 PM, 28th Jan                   MAX KW Whatsapp BOT                    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.            03:52 PM, 28th Jan                   MAX KW Whatsapp BOT                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:52 PM, 28th Jan                     Arooja                    2           03:52 PM, 28th Jan                   MAX KW Whatsapp BOT                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:52 PM, 28th Jan                     Arooja                    1           03:52 PM, 28th Jan                   MAX KW Whatsapp BOT                   Please enter your email address           03:52 PM, 28th Jan                     Arooja                    [email-masked]           03:53 PM, 28th Jan                   MAX KW Whatsapp BOT                   Please wait, our agent will be with you shortly. Thanks           03:53 PM, 28th Jan                   Mohammad                   Hi Arooja, Good Evening, Thank you for contacting Max. My name is Khalid, I will be happy to assist you.           03:55 PM, 28th Jan                     Arooja                    Hello khalid           03:55 PM, 28th Jan                     Arooja                    I did a purchase this morning           03:55 PM, 28th Jan                     Arooja                    And 1 item was canceled           03:55 PM, 28th Jan                     Arooja                    May i know why           03:55 PM, 28th Jan                     Arooja                    Note that is is available at the store ?           03:56 PM, 28th Jan                   Mohammad                   Thank you for contacting us, we are sorry to hear that once item has been cancelled.           03:56 PM, 28th Jan                   Mohammad                   Could you please confirm us the order number 8412324275?           03:56 PM, 28th Jan                     Arooja                    Yes           03:56 PM, 28th Jan                   Mohammad                   Thank you for the confirmation.           03:57 PM, 28th Jan                   Mohammad                   Kindly allow me a moment to check the details for you.           03:57 PM, 28th Jan                     Arooja                    The item i mean is available at the store*           03:57 PM, 28th Jan                     Arooja                    Take tour time           03:57 PM, 28th Jan                   Mohammad                   Thank you for allowing me time to check the details.           03:58 PM, 28th Jan                   Mohammad                   We would like to inform you that during quality check we found out Textured Slip-On Snockers with Pull Tab Detais was not in a good condition to be sold hence we took it out of your order and refunded you for the same.           03:59 PM, 28th Jan                     Arooja                    Can you get the item from another store?           04:00 PM, 28th Jan                     Arooja                    Cant *           04:00 PM, 28th Jan                     Arooja                    If its not available at the same store the logical thing is to get it from another store!!!           04:01 PM, 28th Jan                   Mohammad                   Sorry to inform you but we cannot arrange the item from another store.           04:02 PM, 28th Jan                   Mohammad                   You can visit the store and can ask them if they can arrange it for you.           04:03 PM, 28th Jan                     Arooja                    Well no offense but this is so unprofessional!!! What type pf customer service is this !!!           04:03 PM, 28th Jan                     Arooja                    Cancel the whole order please           04:03 PM, 28th Jan                     Arooja                    I want to cancel the whole order and get a refund           04:04 PM, 28th Jan                   Mohammad                   Sorry for the late response.           04:10 PM, 28th Jan                   Mohammad                   But as we can check your order is in transit hence we cannot cancel it from our end.           04:11 PM, 28th Jan                     Arooja                    Well thank you for nothing , seriously you have the worst online orders rules ! And such bad customer service !           04:12 PM, 28th Jan                   Mohammad                   Thank you for your feedback.           04:17 PM, 28th Jan                   Mohammad                   We will try to improve our services as you are not seems to be happy with our services.           04:17 PM, 28th Jan                   Mohammad                   Is there anything else I can assist you with?           04:18 PM, 28th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           04:20 PM, 28th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5635502