Subject: Ticket Assigned - Conversation with Mohamed Fathah
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 28 Jan 2023 10:18:43 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mohamed Fathah Mohamed Fathah                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  mohamed fathah Bot:  Hi mohamed fathah, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +97466731450            02:07 PM, 28th Jan                   Mohammad                   Hi Mohamed , Good Afternoon, Thank you for contacting Centrepoint. My name is Khalid, I will be happy to assist you.           02:08 PM, 28th Jan                     Mohamed Fathah                    hi           02:08 PM, 28th Jan                   Mohammad                   We can see that you are contacting us regarding the return process           02:08 PM, 28th Jan                     Mohamed Fathah                    i want cancel my return request           02:08 PM, 28th Jan                   Mohammad                   Kindly allow me a moment to check the details for you.           02:09 PM, 28th Jan                   Mohammad                   We have checked and found that you have a return request under the order id 4712282887.           02:10 PM, 28th Jan                     Mohamed Fathah                    yes           02:10 PM, 28th Jan                   Mohammad                   So you want to cancel the same.           02:10 PM, 28th Jan                     Mohamed Fathah                    yes           02:10 PM, 28th Jan                   Mohammad                   O           02:10 PM, 28th Jan                   Mohammad                   Sorry for the previous response           02:11 PM, 28th Jan                   Mohammad                   Kindly wait, I will get back to you once the request will be cancelled.           02:11 PM, 28th Jan                     Mohamed Fathah                    which means i can return it straight to any centerpoint outlet , right?           02:11 PM, 28th Jan                     Mohamed Fathah                    thankyou i just got the notification regarding cancel           02:12 PM, 28th Jan                   Mohammad                   Kindly note that we have cancelled the return request on behalf of you           02:12 PM, 28th Jan                     Mohamed Fathah                    which means i can return it straight to any centerpoint outlet , right?           02:12 PM, 28th Jan                   Mohammad                   Yes, you can return the it to any centrepoint outlet.           02:13 PM, 28th Jan                   Mohammad                   Kindly note that wrap your returns in their original shipping packaging and bring it along with your invoice to any Centrepoint outlet.           02:14 PM, 28th Jan                     Mohamed Fathah                    if i pay using my credit do i get a cash refund?           02:14 PM, 28th Jan                     Mohamed Fathah                    or can i exchange it for smaller size ?           02:14 PM, 28th Jan                   Mohammad                   Kindly note that, If you’ve paid by cash, you can ask for a cash refund and if you paid by my credit the refund will be done in your my credit. It can also be refunded to your My Credit account for online purchases.           02:16 PM, 28th Jan                   Mohammad                   Please note that we do not offer any exchange facility on any product.           02:16 PM, 28th Jan                     Mohamed Fathah                    ok thanks           02:17 PM, 28th Jan                   Mohammad                   You can return your item and with the refund you can purchase the item of your choice.           02:17 PM, 28th Jan                   Mohammad                   Is there anything else I can assist you with?           02:17 PM, 28th Jan                     Mohamed Fathah                    no thanks           02:17 PM, 28th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           02:17 PM, 28th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5634958