Subject: Ticket Assigned - Conversation with Nadine Hassoun
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 27 Jan 2023 14:22:45 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Nadine Hassoun Nadine Hassoun                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  nadine hassoun Bot:  Hi nadine hassoun, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9412205575 Bot:    Your order is on the way?    Track your order here:      You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0523441274            06:02 PM, 27th Jan                   Mohammad                   Hi Nadine , Good Evening, Thank you for contacting Max. My name is Khalid, I will be happy to assist you.           06:03 PM, 27th Jan                     Nadine Hassoun                    Hello           06:03 PM, 27th Jan                     Nadine Hassoun                    I need to knw why an item i ordered got cancelled?           06:03 PM, 27th Jan                     Nadine Hassoun                    ??           06:04 PM, 27th Jan                   Mohammad                   Sorry for the late response.           06:05 PM, 27th Jan                     Nadine Hassoun                    No worries           06:06 PM, 27th Jan                   Mohammad                   Could you please confirm us if you are contacting us regarding the order 9412205575           06:06 PM, 27th Jan                     Nadine Hassoun                    Yes           06:06 PM, 27th Jan                   Mohammad                   Thank you for the confirmation.           06:07 PM, 27th Jan                     Nadine Hassoun                    And?           06:08 PM, 27th Jan                     Nadine Hassoun                    Is there an answer?           06:09 PM, 27th Jan                   Mohammad                   Kindly allow me a moment to check the details for you.           06:09 PM, 27th Jan                   Mohammad                   We would like to inform you that we have checked and found this order is not cancelled, during quality check we found out that 1 item was not in a good condition to be sold.           06:12 PM, 27th Jan                   Mohammad                   Hence we took them out of your order.           06:12 PM, 27th Jan                     Nadine Hassoun                    Ok do u have an ulternative?           06:12 PM, 27th Jan                   Mohammad                   We will not be happy either if you receive bad items in your order, this is the reason why this item was cancelled and you received a notification regarding the same item.           06:13 PM, 27th Jan                   Mohammad                   For the alternate products you have to check the website.           06:13 PM, 27th Jan                     Nadine Hassoun                    I need to cancel the order so i could make an new order           06:14 PM, 27th Jan                   Mohammad                   Kindly note that we cannot cancel the order at this moment, as it is in processing with the warehouse.           06:15 PM, 27th Jan                     Nadine Hassoun                    So i need to make 2  order now?           06:15 PM, 27th Jan                   Mohammad                   However once it will be shipped and out for delivery, you will receive the call from the courier partner prior to the delivery           06:15 PM, 27th Jan                   Mohammad                   And you can tell them to cancel the order.           06:15 PM, 27th Jan                     Nadine Hassoun                    Can i knw how much is my total now?           06:16 PM, 27th Jan                   Mohammad                   Is there anything else I can assist you with?           06:16 PM, 27th Jan                     Nadine Hassoun                    How much is the new bill?           06:17 PM, 27th Jan                   Mohammad                   Kindly note that your total order value now AED 40           06:18 PM, 27th Jan                   Mohammad                   Is there anything else I can assist you with?           06:19 PM, 27th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           06:22 PM, 27th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5632814