Subject: Ticket Assigned - Conversation with Hello
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Fri, 27 Jan 2023 14:10:06 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hello Hello                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  hello Bot:  Hi hello, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 8000-1629 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +97338131729            05:35 PM, 27th Jan                     Hello                    Thanks           05:35 PM, 27th Jan                   Mohammad                   Dear Customer, Good Evening, Thank you for contacting Max. My name is Khalid, I will be happy to assist you.           05:53 PM, 27th Jan                   Mohammad                   We can see that you are contacting us regarding the return process.           05:53 PM, 27th Jan                   Mohammad                   kindly note that you can book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.           05:57 PM, 27th Jan                   Mohammad                   You can now drop off your return to any Max store across the Bahrain.           05:58 PM, 27th Jan                   Mohammad                   Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Max store in the Bahrain.           05:58 PM, 27th Jan                   Mohammad                   Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.           05:59 PM, 27th Jan                   Mohammad                   Receive your refund: After we check your returns, we'll process your refund.           05:59 PM, 27th Jan                   Mohammad                   If you’ve paid by cash, you can ask for a cash refund.           05:59 PM, 27th Jan                   Mohammad                   It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           06:00 PM, 27th Jan                   Mohammad                   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           06:01 PM, 27th Jan                   Mohammad                   Please note, all ELECTRONIC items are non-returnable as per our returns policy.           06:02 PM, 27th Jan                   Mohammad                   Is there anything else I can assist you with?           06:03 PM, 27th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           06:06 PM, 27th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5632786