Subject: Ticket Assigned - Conversation with BKT
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 27 Jan 2023 13:13:28 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with BKT BKT                    Hello           04:54 PM, 27th Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            04:54 PM, 27th Jan                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            04:54 PM, 27th Jan                     BKT                    1           04:54 PM, 27th Jan                   MAX UAE whatsapp bot                    Hello BKT , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:54 PM, 27th Jan                     BKT                    1           04:55 PM, 27th Jan                   MAX UAE whatsapp bot                   Please enter your order number to continue.           04:55 PM, 27th Jan                     BKT                    9412074668           04:55 PM, 27th Jan                   MAX UAE whatsapp bot                    Your order is on the way?   Processing   Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC012623003399    You can also easily track your order from My Account > Order History.             04:55 PM, 27th Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:55 PM, 27th Jan                     BKT                    2           04:56 PM, 27th Jan                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:56 PM, 27th Jan                     BKT                    1           04:56 PM, 27th Jan                   MAX UAE whatsapp bot                   Please enter your email address           04:56 PM, 27th Jan                     BKT                    [email-masked]           04:56 PM, 27th Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           04:56 PM, 27th Jan                   Mohammad                   Dear Customer, Good Evening, Thank you for contacting MAX. My name is Khalid, I will be happy to assist you.           04:58 PM, 27th Jan                   Mohammad                   We can see that you are contacting us regarding the order id 9412074668           04:58 PM, 27th Jan                   Mohammad                   We would like to inform you that we have checked and found according to the tracking details that order is rejected by customer.           05:01 PM, 27th Jan                   Mohammad                   We request you to kindly confirm us if you cancelled the order or not.           05:02 PM, 27th Jan                     BKT                    Who told you rejected by customer           05:03 PM, 27th Jan                     BKT                    I’m waiting here           05:03 PM, 27th Jan                     BKT                    I’m tracking here           05:03 PM, 27th Jan                     BKT                    Suddenly rejected by customer           05:03 PM, 27th Jan                     BKT                    Same thing happnd Bfre 2days Ago           05:03 PM, 27th Jan                     BKT                    From Centrepoint           05:03 PM, 27th Jan                     BKT                    No I didn’t           05:03 PM, 27th Jan                     BKT                    Infact no one called me           05:03 PM, 27th Jan                   Mohammad                   We are really sorry for the inconvenience caused to you.           05:03 PM, 27th Jan                     BKT                    Jus now when I’m Tracking then I know this is rejected           05:04 PM, 27th Jan                     BKT                    Atleast phone number is there           05:04 PM, 27th Jan                     BKT                    You should contact           05:04 PM, 27th Jan                     BKT                    Without any reason rejected by customer           05:04 PM, 27th Jan                     BKT                    Who is here your senior concern person           05:05 PM, 27th Jan                     BKT                    I’m trying to call on customer care but no response           05:05 PM, 27th Jan                   Mohammad                   Kindly note that we will escalate this issue to the courier team to deliver your order as earliest as possible.           05:05 PM, 27th Jan                     BKT                    Here showing this status on application           05:05 PM, 27th Jan                     BKT                    But while Tracking rejected by customer           05:06 PM, 27th Jan                     BKT                    And got a texts also same thing           05:06 PM, 27th Jan                     BKT                    Give me ur courier concern person           05:06 PM, 27th Jan                   Mohammad                   We are sorry to inform you that we are not able to provide you the courier number as we do not have it with us.           05:07 PM, 27th Jan                   Mohammad                   We request you to kindly allow us some time to deliver your order as we will escalate this issue to the courier team and we will update you over the email once we will get any update.           05:07 PM, 27th Jan                   Mohammad                   Is there anything else I can assist you with?           05:08 PM, 27th Jan                     BKT                    In how many days?           05:08 PM, 27th Jan                     BKT                    Call me on my number           05:08 PM, 27th Jan                     BKT                    WhatsApp is not enough for me today           05:08 PM, 27th Jan                     BKT                    Too much today seriously           05:08 PM, 27th Jan                   Mohammad                   We cannot assure you about the days, but will try to deliver it as earliest as possible.           05:08 PM, 27th Jan                     BKT                    Okay           05:09 PM, 27th Jan                     BKT                    .           05:09 PM, 27th Jan                     BKT                    There’s no senior concern person           05:10 PM, 27th Jan                   Mohammad                   If you want to contact us over the call, you can call on this number : 800-6927           05:10 PM, 27th Jan                   Mohammad                   Sorry for the previous information           05:10 PM, 27th Jan                   Mohammad                   Correct contact number is 800-629823           05:10 PM, 27th Jan                   Mohammad                   Is there anything else I can assist you with?           05:11 PM, 27th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           05:13 PM, 27th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5632589