Subject: Ticket Assigned - Conversation with Amr
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 27 Jan 2023 12:20:35 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Amr Amr                    Hey           03:46 PM, 27th Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            03:46 PM, 27th Jan                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            03:46 PM, 27th Jan                     Amr                    1           03:46 PM, 27th Jan                   MAX UAE whatsapp bot                    Hello Amr , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:46 PM, 27th Jan                     Amr                    2           03:46 PM, 27th Jan                   MAX UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            03:46 PM, 27th Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:46 PM, 27th Jan                     Amr                    2           03:47 PM, 27th Jan                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:47 PM, 27th Jan                     Amr                    1           03:47 PM, 27th Jan                   MAX UAE whatsapp bot                   Please enter your email address           03:47 PM, 27th Jan                     Amr                    [email-masked]           03:47 PM, 27th Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:47 PM, 27th Jan                     Amr                    Welocme           03:47 PM, 27th Jan                     Amr                    Welcome           03:47 PM, 27th Jan                   Mohammad                   We are assisting you on other chat, hence closing this one.           03:55 PM, 27th Jan                     Amr                    Waiting for that           03:55 PM, 27th Jan                   Mohammad                   We can see that you are contacting us regarding the return process.           03:57 PM, 27th Jan                     Amr                    Yes           03:58 PM, 27th Jan                     Amr                    That's right           03:58 PM, 27th Jan                   Mohammad                   Kindly allow me a moment to check the details for you.           03:58 PM, 27th Jan                     Amr                    Ok take your time           03:58 PM, 27th Jan                   Mohammad                   We have check and found this order 9412106592 as a latest one, kindly confirm us if you are concerning about the same.           03:59 PM, 27th Jan                     Amr                    Yes that one           04:00 PM, 27th Jan                   Mohammad                   We would like to inform you that you can book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.           04:01 PM, 27th Jan                     Amr                    I don't want to return it           04:02 PM, 27th Jan                     Amr                    I just want to change the size           04:02 PM, 27th Jan                   Mohammad                   Kindly do note that we do not offer any exchange on any product, however you can return your product and get the refund for the same.           04:05 PM, 27th Jan                     Amr                    Ok , i wanna return it           04:05 PM, 27th Jan                     Amr                    How?           04:05 PM, 27th Jan                   Mohammad                   You can book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.           04:07 PM, 27th Jan                     Amr                    Can't i recieve my refund as cash,           04:08 PM, 27th Jan                     Amr                    How i payed with cash!           04:08 PM, 27th Jan                   Mohammad                   You can also drop off your return to any Max store across the UAE if you want cash return           04:10 PM, 27th Jan                   Mohammad                   Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Max store in the UAE.           04:13 PM, 27th Jan                   Mohammad                   Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.           04:16 PM, 27th Jan                   Mohammad                   Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           04:16 PM, 27th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           04:19 PM, 27th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5632426