Subject: Ticket Assigned - Conversation with Amr
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 27 Jan 2023 12:02:40 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Amr Amr                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  amr Bot:  Hi amr, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +971506290637            03:48 PM, 27th Jan                     Amr                    Ok           03:49 PM, 27th Jan                   Mohammad                   Dear Customer, Good Evening, Thank you for contacting Max. My name is Khalid, I will be happy to assist you.           03:54 PM, 27th Jan                   Mohammad                   We can see that you are contacting us regarding the return process.           03:54 PM, 27th Jan                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           03:58 PM, 27th Jan                   Mohammad                   Dear Customer, I have not received a response from you still, please confirm if we are still connected?           04:00 PM, 27th Jan                   Mohammad                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           04:02 PM, 27th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5632372