Subject: Ticket Assigned - Conversation with Roberto Enrique
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 27 Jan 2023 10:03:04 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Roberto Enrique Roberto Enrique                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi roberto enrique, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Paid by debit card "NAPS"- card issuer may take an additional 2-15 business days to process the transaction.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:02 PM, 09th Jan                   Aya                   Hi Roberto , Good morning. Thank you for contacting Max. I am Aya, how may I help you today.           12:02 PM, 09th Jan                     Roberto Enrique                    I need you help           12:03 PM, 09th Jan                     Roberto Enrique                    I would like to know how to make a claim. Yesterday I bought some clothes and shoes in your store and they gave me everything in a bag, but my shoes did not come and they were charged for them. I would like to know if the seller still has them there on the counter.One pair is black colour with a cost of QR 85 and the other pair is White colour with a cost of QR 50. I just tried to phone call to phone number printed in the bill, but nobody answered.           12:03 PM, 09th Jan                   Aya                   Kindly share with us the invoice           12:03 PM, 09th Jan                     Roberto Enrique                    I did my bought yesterday in City Center Doha           12:04 PM, 09th Jan                     Roberto Enrique                    I would like to know how to make a reclaim. Yesterday I bought some clothes and shoes in your store and they gave me everything in a bag, but my shoes did not come and they were charged for them. I would like to know if the seller still has them there on the counter.One pair is black colour with a cost of QR 85 and the other pair is White colour with a cost of QR 50. I just tried to phone call to phone number printed in the bill, but nobody answered.           12:05 PM, 09th Jan                     Roberto Enrique                    I did my bought around 4:10 pm           12:07 PM, 09th Jan                   Aya                   Dear Roberto are you receiving our messages ?           12:07 PM, 09th Jan                     Roberto Enrique                    Let me see           12:07 PM, 09th Jan                   Aya                   Thanks alot for the information but we need the invoice so we can check with the store team           12:08 PM, 09th Jan                     Roberto Enrique                    How can send the invoice           12:09 PM, 09th Jan                     Roberto Enrique                    Not message I received yet           12:09 PM, 09th Jan                     Roberto Enrique                             12:10 PM, 09th Jan                     Roberto Enrique                    Ok,I sending the bill           12:10 PM, 09th Jan                     Roberto Enrique                    Only the shoes weren't give me to me           12:11 PM, 09th Jan                     Roberto Enrique                    The other items I have them           12:12 PM, 09th Jan                   Aya                   We fully apologize for the inconvenience caused to you, this is definitely not the experience we hope you will have when shopping with us.           12:14 PM, 09th Jan                   Aya                   Please accept our full apologies for the inconvenience caused.  Please note that your request has been submitted to the concerned teams, and the necessary action will be taken as soon as possible, to ensure that this error is not repeated in the future.  You will also be contacted via our registered e-mail ([email-masked]).           12:14 PM, 09th Jan                     Roberto Enrique                    Ok thanks you I will wait           12:15 PM, 09th Jan                   Aya                   It was my pleasure to assist you. Do not hesitate to contact us for any other inquiries. I wish you a happy day.           12:18 PM, 09th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5565611