Subject: Ticket Assigned - Conversation with Nehrish
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 27 Jan 2023 10:00:14 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Nehrish Nehrish                    Hi           11:48 PM, 16th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            11:48 PM, 16th Jan                   Centrepoint UAE whatsapp bot                    Hello Nehrish , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            11:48 PM, 16th Jan                     Nehrish                    1           11:49 PM, 16th Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           11:49 PM, 16th Jan                     Nehrish                    9409466356           11:49 PM, 16th Jan                   Centrepoint UAE whatsapp bot                    Thanks, your order is Collected    We checked and your order was collected on 2023-01-16             11:49 PM, 16th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:49 PM, 16th Jan                     Nehrish                    2           11:49 PM, 16th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:50 PM, 16th Jan                     Nehrish                    1           11:50 PM, 16th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           11:50 PM, 16th Jan                     Nehrish                    [email-masked]           11:50 PM, 16th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           11:50 PM, 16th Jan                   Mohammed                   Hi Nehrish , Good evening, Thank you for contacting Centrepoint. I'm Tawfik. I will be happy to help you.           11:52 PM, 16th Jan                     Nehrish                    Hi. I did not collect any order yet           11:52 PM, 16th Jan                     Nehrish                    Why does it show I collected this order           11:53 PM, 16th Jan                   Mohammed                   Please allow me a moment to check this for you.           11:54 PM, 16th Jan                   Mohammed                   We would like to inform you that after checking the order details we can see that your order with ID 9409466356, has been successfully collected on 1/16/23 8:02 PM           11:55 PM, 16th Jan                   Mohammed                   Could you please confirm to us if you didn't collect the order?           11:55 PM, 16th Jan                     Nehrish                    No u didn’t collect it           11:56 PM, 16th Jan                     Nehrish                    I wasnt anywhere near centerpoint for past few days           11:56 PM, 16th Jan                     Nehrish                    Ive been undergoing a dental treatment and on antibiotics which is why i wasnt able to pick it up yet           11:56 PM, 16th Jan                     Nehrish                    I planned on visiting on friday 20th january           11:57 PM, 16th Jan                     Nehrish                    But now it says its collected i dont know why           11:57 PM, 16th Jan                   Mohammed                   We sincerely apologize for any inconvenience caused,           11:57 PM, 16th Jan                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team to check with the store and get back to you ASAP           11:58 PM, 16th Jan                     Nehrish                    Ok thanks           11:58 PM, 16th Jan                   Mohammed                   Do you have any other inquiries that we can help with?           11:58 PM, 16th Jan                     Nehrish                    No thanks           11:59 PM, 16th Jan                   Mohammed                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           12:01 AM, 17th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5596086