Subject: Ticket Assigned - Conversation with Work
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 27 Jan 2023 06:32:44 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Work Work                    1           03:21 PM, 26th Jan                   MAX KW Whatsapp BOT                    Hello, welcome to Max!?   مرحبًا بك في ماكس            03:21 PM, 26th Jan                   MAX KW Whatsapp BOT                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            03:21 PM, 26th Jan                     Work                    1           03:21 PM, 26th Jan                   MAX KW Whatsapp BOT                    Hello Work , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:21 PM, 26th Jan                     Work                    1           03:22 PM, 26th Jan                   MAX KW Whatsapp BOT                   Please enter your order number to continue.           03:22 PM, 26th Jan                     Work                    8412001970           03:22 PM, 26th Jan                   MAX KW Whatsapp BOT                    Thanks, your order is Delivered    If you haven't received your order yet or have only received a part of it. please reply 2 for assistance.   You can also easily track your order from My Account > Order History.            03:22 PM, 26th Jan                   MAX KW Whatsapp BOT                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:22 PM, 26th Jan                     Work                    2           03:23 PM, 26th Jan                   MAX KW Whatsapp BOT                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:23 PM, 26th Jan                     Work                    1           03:23 PM, 26th Jan                   MAX KW Whatsapp BOT                   Please enter your email address           03:23 PM, 26th Jan                     Work                    [email-masked]           03:23 PM, 26th Jan                   MAX KW Whatsapp BOT                   Please wait, our agent will be with you shortly. Thanks           03:23 PM, 26th Jan                   Mohammad                   Dear Customer, Good Afternoon, Thank you for contacting MAX. My name is Khalid, I will be happy to assist you.           03:30 PM, 26th Jan                     Work                    Hey Hii Khalid           03:30 PM, 26th Jan                   Mohammad                   We can see that you are contacting us regarding the order id 8412001970           03:30 PM, 26th Jan                     Work                    I received a message that my package has been delivered           03:30 PM, 26th Jan                     Work                    But i have not received any phone call or the package           03:30 PM, 26th Jan                     Work                    But i did receive this  Your order 8412001970 has been delivered. We'd love to hear about your shopping experience. Let us know at: https://maxfashion.app.link/juVRQegVTwb           03:31 PM, 26th Jan                   Mohammad                   We are sorry to hear that you did not receive your order but it is showing you as delivered.           03:33 PM, 26th Jan                   Mohammad                   Kindly allow me a moment to check the details for you.           03:33 PM, 26th Jan                     Work                    Ok           03:33 PM, 26th Jan                   Mohammad                   We have checked and found that your order is delivered to you on Jan 26 i.e today.           03:35 PM, 26th Jan                     Work                    Well i have not received anything           03:35 PM, 26th Jan                   Mohammad                   We request you to kindly check the same with your security guard and the family members.           03:35 PM, 26th Jan                     Work                    None           03:35 PM, 26th Jan                     Work                    There is no one n my house Plus i have checked the cameras           03:35 PM, 26th Jan                     Work                    Nothing           03:36 PM, 26th Jan                     Work                    And why would he delivery to a security guard           03:36 PM, 26th Jan                     Work                    Doesnt make sense to me           03:36 PM, 26th Jan                     Work                    Can u send me the driver’s number           03:36 PM, 26th Jan                   Mohammad                   Thank you for the clarification.           03:36 PM, 26th Jan                   Mohammad                   Kindly allow me some more time to check the details again.           03:37 PM, 26th Jan                     Work                    Sure           03:37 PM, 26th Jan                   Mohammad                   Thank you for allowing me time.           03:38 PM, 26th Jan                     Work                    Yes           03:39 PM, 26th Jan                   Mohammad                   We have checked it again and found that order was delivered, hence we will check the same with our delivery team and will inform you over the email [email-masked] once we will get any update.           03:40 PM, 26th Jan                   Mohammad                   Kindly allow us some time to do the needful.           03:40 PM, 26th Jan                     Work                    Well  i asked for the driver number if that would be possible           03:40 PM, 26th Jan                     Work                    Will make life so much easier i could just asked him where he dropped it           03:40 PM, 26th Jan                     Work                    Simple is that           03:40 PM, 26th Jan                   Mohammad                   We are sorry to inform you but at this moment we are not able to provide the driver           03:41 PM, 26th Jan                     Work                    Sure           03:41 PM, 26th Jan                     Work                    Thank You!           03:41 PM, 26th Jan                   Mohammad                   We are not able to provide the driver number           03:41 PM, 26th Jan                   Mohammad                   Is there anything else I can assist you with?           03:41 PM, 26th Jan                     Work                    No if u can sort this out           03:41 PM, 26th Jan                     Work                    Id appreciate that           03:41 PM, 26th Jan                     Work                    Thank You!           03:41 PM, 26th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           03:42 PM, 26th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5629123