Subject: New Reply Received - Re: Return item order number is 9409128524.
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 26 Jan 2023 19:17:22 +0000

Hi Mohammad Khalid,  The customer has responded to the ticket.  Re: Return item order number is 9409128524.  Ticket comment <div dir="auto"></div>
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<div>On Thu, 26 Jan 2023, 20:52 Shawky Mohamed, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">Still showing that I will pay on the next month for the return item . And I did not get the refund yet . </div>
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<div dir="ltr" class="gmail_attr">On Mon, 23 Jan 2023, 19:24 Centrepoint, &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5611540</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<div dir="ltr">Mohammad Khalid : </div>
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<div dir="ltr">Hi Shawky,<br><br>Thank you for your patience.<br><br>We would like to inform you that we have processed the refund of amount AED 169.2 in your my credit wallet dated on Jan 07, 2023. You can use your my credit account in your online purchase in 5 easy steps:<br> <br>Step 1 - Simply log onto your account with your registered email address<br>Step 2 - Start shopping<br>Step 3 - Add chosen items to basket<br>Step 4 - Proceed to checkout<br>Step 5 - Select the my credit as a payment option</div>
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<div dir="ltr">If you are not able to see the refund in my credit section under your my account, we request you to kindly share with us the screenshot of the error and we will do the needful.<br><br>We hope this helps and have a great day. Stay Safe.</div>
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<div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box" dir="ltr">Thank You,<br style="box-sizing:border-box"><span>Centrepoint </span>Support Team</div>
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Attachments :
1. <a href='https://helpae.centrepointstores.com/helpdesk/attachments/2044010411943'>Screenshot_20230126_204812_Tabby.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5611540