Subject: Ticket Assigned - Conversation with Ayat Mohammed
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 26 Jan 2023 12:55:11 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ayat Mohammed Ayat Mohammed                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi ayat mohammed, what do you need help with? Customer:  Start Again Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi ayat mohammed, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by OmanNet - You'll receive your refund to My Credit under your account (for registered users) or as a Return Voucher (for guest users).   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by OmanNet -If you cancel your OmanNet debit card order in full, you’ll receive a card refund. If you cancel a part of your order, you’ll receive either a My Credit refund (for registered users) or a Return Voucher (for guest users). Return Vouchers will be emailed to you within 48 hours of the quality check.     For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:28 PM, 26th Jan                   Mohammad                   Dear Customer, Good Evening, Thank you for contacting Max. My name is Khalid, I will be happy to assist you.           04:29 PM, 26th Jan                   Mohammad                   We can see that you are contacting us regarding the refund.           04:29 PM, 26th Jan                     Ayat Mohammed                    I would like to ask if 3 OMR can back to my account in bank because I don’t need anything to use it from your app           04:32 PM, 26th Jan                     Ayat Mohammed                    ؟؟           04:35 PM, 26th Jan                   Mohammad                   Sorry for the late response.           04:36 PM, 26th Jan                   Mohammad                   Kindly allow me a moment to check the details for you.           04:36 PM, 26th Jan                     Ayat Mohammed                    Ok take your time           04:37 PM, 26th Jan                   Mohammad                   Sorry for the delay.           04:42 PM, 26th Jan                   Mohammad                   We are still checking your details.           04:42 PM, 26th Jan                     Ayat Mohammed                    Ok           04:42 PM, 26th Jan                   Mohammad                   Could you please confirm us if you are concerning about the order 1707489155           04:42 PM, 26th Jan                     Ayat Mohammed                    Yes           04:43 PM, 26th Jan                   Mohammad                   Thank you for the confirmation.           04:44 PM, 26th Jan                     Ayat Mohammed                    So now the money it returns back to my account?           04:45 PM, 26th Jan                   Mohammad                   We would like to inform you that it is not possible to transfer the amount from my credit to your bank account.           04:45 PM, 26th Jan                     Ayat Mohammed                    There’s no way?           04:47 PM, 26th Jan                     Ayat Mohammed                    It’s limited for time or I can use it even after 6 months?           04:48 PM, 26th Jan                   Mohammad                   Kindly note that the my credit do not have any expiry date.           04:51 PM, 26th Jan                   Mohammad                   You can use it whenever you want.           04:51 PM, 26th Jan                     Ayat Mohammed                    Ok thanks           04:51 PM, 26th Jan                   Mohammad                   Is there anything else I can assist you with?           04:52 PM, 26th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           04:54 PM, 26th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5629388