Subject: New Reply Received - Feedback or suggestions
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 26 Jan 2023 11:00:01 +0000

Hi Mohammad Khalid,  The customer has responded to the ticket.  Feedback or suggestions  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Hi, </div>
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<div class="MsoNormal">You can not help because purchase invoice is not available or you can not do anything because warranty covers only manufacturing fault? This seems to me a manufacturing fault (to be precise, product design issue) because the movable handles
 put a lot of load on frame which eventually breaks a part. </div>
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<div class="MsoNormal">Also, can you guide me where can I see what covers as part of manufacturing defects?
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<div class="MsoNormal">Sent from <a href="https://go.microsoft.com/fwlink/?LinkId=550986" rel="noreferrer">
Mail</a> for Windows</div>
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<div>From: <a href="mailto:[email-masked]" rel="noreferrer">Centrepoint</a><br>
<b>Sent: </b>Thursday, January 26, 2023 2:52 PM<br>
<b>To: </b><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject: </b>Re: [#5620966] - Feedback or suggestions</div>

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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Waqas,<br>
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Thank you for contacting us.<br>
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We sincerely apologize for any inconvenience caused.<br>
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As we already informed you that the warranty covers only manufacturing fault and does not cover the physical damage to the item.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Please note that we are unable help you without any invoice as it will be required for further investigation.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>​We hope that it will help to understand the concern.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Feel free to reach out to us if you need any other assistance.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank You,<br>
<span style="color:black;background:white">Centrepoint </span>Support Team</span></div>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5620966:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5620966