Subject: Ticket Assigned - Conversation with Yakoub
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 26 Jan 2023 09:59:28 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Yakoub Yakoub                    Hi, I need assistance with a product bought.           01:38 PM, 26th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            01:38 PM, 26th Jan                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            01:38 PM, 26th Jan                     Yakoub                    1           01:38 PM, 26th Jan                   Centrepoint UAE whatsapp bot                    Hello Yakoub , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            01:39 PM, 26th Jan                     Yakoub                    1           01:39 PM, 26th Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           01:39 PM, 26th Jan                     Yakoub                    9412000399           01:39 PM, 26th Jan                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP012623000715    You can also easily track your order from My Account > Order History.             01:39 PM, 26th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:39 PM, 26th Jan                     Yakoub                    2           01:39 PM, 26th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:39 PM, 26th Jan                     Yakoub                    1           01:39 PM, 26th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           01:39 PM, 26th Jan                     Yakoub                    [email-masked]           01:40 PM, 26th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           01:40 PM, 26th Jan                   Mohammad                   Hi Yakoub, Good Afternoon, Thank you for contacting Centrepoint. My name is Khalid, I will be happy to assist you.           01:43 PM, 26th Jan                   Mohammad                   We can see that you are contacting us regarding the order id 9412000399           01:43 PM, 26th Jan                     Yakoub                    Hi, yes           01:43 PM, 26th Jan                     Yakoub                    I need a contact number for your delivery team. They made contact to say they will deliver by 12. I have been phoning for the last hour and there wasn’t any answer           01:44 PM, 26th Jan                     Yakoub                    We are working. I cannot be running up and down because they don’t know how to work.           01:44 PM, 26th Jan                   Mohammad                   We are sorry for the inconvenience caused to you.           01:44 PM, 26th Jan                   Mohammad                   Kindly allow me a moment to check the details for you.           01:45 PM, 26th Jan                     Yakoub                    Please. This is not fair!           01:45 PM, 26th Jan                   Mohammad                   We would like to inform you that we have checked and found that your order id out for delivery. Also please note that we do not have the contact details of the delivery agent.           01:47 PM, 26th Jan                     Yakoub                    So I am expected to sit at home the whole day and wait?           01:48 PM, 26th Jan                   Mohammad                   NO, you don't need to wait whole day for the delivery, as prior to the delivery driver will contact you.           01:49 PM, 26th Jan                   Mohammad                   We will forward you query to the courier team and will update you over the email once will received any update.           01:49 PM, 26th Jan                   Mohammad                   Is there anything else I can assist you with?           01:50 PM, 26th Jan                     Yakoub                    This has happened to me before. Last week actually. Where I got told this. The driver came to my house and I wasn’t there. He cancelled and rescheduled the delivery           01:52 PM, 26th Jan                     Yakoub                    So my apologies if I don’t trust this delivery system           01:53 PM, 26th Jan                     Yakoub                    Sure           01:53 PM, 26th Jan                     Yakoub                    I will wait. If not I will take this to the customer happiness center.           01:53 PM, 26th Jan                     Yakoub                    ‏إن شاء الله           01:53 PM, 26th Jan                   Mohammad                   We will try our best to deliver your order on time, kindly allow us some time to do the needful.           01:55 PM, 26th Jan                     Yakoub                    Sure           01:55 PM, 26th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           01:58 PM, 26th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5628662