Subject: Ticket Assigned - Conversation with Saba
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Thu, 26 Jan 2023 09:34:16 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Saba Saba                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi saba, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:19 PM, 26th Jan                     Saba                    Ok           01:19 PM, 26th Jan                   Mohammad                   Hi Saba,Good Afternoon, Thank you for contacting Splash. My name is Khalid, I will be happy to assist you.           01:20 PM, 26th Jan                     Saba                    Hi...just want to know how many shukrans we earn on 1 bd shoppping??           01:21 PM, 26th Jan                   Mohammad                   We can see that you are contacting us regarding the refund           01:21 PM, 26th Jan                     Saba                    Yes just let me know as i paid with shukran           01:21 PM, 26th Jan                     Saba                    And now wantvto calculate  the refund           01:22 PM, 26th Jan                   Mohammad                   We request you to please refer this link for the shukran calculation : https://www.shukran.com/bh/en/calculator           01:23 PM, 26th Jan                     Saba                             01:24 PM, 26th Jan                     Saba                    On this total how can we calculate shukran refund as all items are different prices           01:25 PM, 26th Jan                   Mohammad                   We have checked that you have burned 1801 shukran points which equivalent to 9.01 BHD           01:26 PM, 26th Jan                   Mohammad                            01:27 PM, 26th Jan                   Mohammad                   Is there anything else I can assist you with?           01:29 PM, 26th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Splash.  Have a wonderful day.           01:33 PM, 26th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5628548