Subject: Note Added - [#5518495] Product information
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 26 Jan 2023 08:21:31 +0000

Hi ,    Rumaisa TrucareFzc added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5518495    Subject:  Product information   Requester: Sedrakhello    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi Jessie,</div>
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<div class="MsoNormal">We have already raised a request with @Ankur to let us know which nearest store customer can visit to receive this compensation.</div>
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<span style='font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#767171'>Rumaisa</span><span style='font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:gray'></span>
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<span style='font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:gray'>P.O Box 42106 1 L 04/05, Hamriyah</span><span style='font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:gray'></span>
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<a href="http://www.trucarefzc.com/" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#00007F'>www.trucarefzc.com</span></a><span style='font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:gray'></span>
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<div>From: Jessie Caparas &lt;[email-masked]&gt;
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<b>Sent:</b> Thursday, January 26, 2023 12:02 PM<br>
<b>To:</b> Wamiq TrucareFzc &lt;[email-masked]&gt;; Felix Sharbin &lt;[email-masked]&gt;; Rumaisa TrucareFzc &lt;[email-masked]&gt;; Althaf Sulaiman &lt;[email-masked]&gt;; Ankkur Gupta &lt;[email-masked]&gt;; Faraz Lohani
 &lt;[email-masked]&gt;; Babyshop &lt;[email-masked]&gt;; Adisha Dua &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5518495] - Product information<br>
<b>Importance:</b> High</div>
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<div class="MsoNormal"><a href="mailto:[email-masked]" rel="noreferrer"><span style="text-decoration:none">@Ankkur Gupta</span></a></div>
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<div class="MsoNormal">Kindly help us follow up to close the case.</div>
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<b><span style="font-size:9.0pt">Jessie Caparas</span></b><span style="font-size:9.0pt"></span>
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<div class="MsoNormal"><span style="font-size:9.0pt">Team Leader</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt">+971 4 5172087</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt">Landmark Group HQ, Marina, Dubai, UAE.</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt"><a href="http://www.landmark.digital/" rel="noreferrer">www.landmark.digital</a></span></div>
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<b>From:</b> Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, January 24, 2023 4:24 PM<br>
<b>To:</b> wamiq &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Felix Sharbin &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Rumaisa TrucareFzc &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Althaf Sulaiman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Adisha Dua &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5518495] - Product information<br>
<b>Importance:</b> High</div>
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<div class="MsoNormal"><a href="mailto:[email-masked]" id="OWAAM463900A0ABAE41F9A8887215E94402D0" rel="noreferrer"><span style="text-decoration:none">@Wamiq TrucareFzc</span></a></div>
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<div class="MsoNormal">Can you please confirm if this was already sent to the customer?</div>
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<b><span style="font-size:9.0pt">Jessie Caparas</span></b><span style="font-size:9.0pt"></span>
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<div class="MsoNormal"><span style="font-size:9.0pt">Team Leader</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt">+971 4 5172087</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt">Landmark Group HQ, Marina, Dubai, UAE.</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt"><a href="http://www.landmark.digital/" rel="noreferrer">www.landmark.digital</a></span></div>
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<b>From:</b> Wamiq TrucareFzc &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, January 10, 2023 11:03 AM<br>
<b>To:</b> Felix Sharbin &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Rumaisa TrucareFzc &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Althaf Sulaiman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Adisha Dua &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5518495] - Product information</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal">Hi Althaf</div>
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<div class="MsoNormal">I have reviewed this product and the main image and the content is definitely wrong. My apologies for the incorrect information being updated while uploading.
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<div class="MsoNormal">To compensate with customer, we will send 6x260ml feeding bottle and my team will send the correct details to update.
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<div class="MsoNormal">Regards</div>
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<div class="MsoNormal">Wamiq | Trucare</div>
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<b>From:</b> Felix Sharbin &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, January 10, 2023 10:47 AM<br>
<b>To:</b> Althaf Sulaiman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Adisha Dua &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Wamiq TrucareFzc &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5518495] - Product information</div>
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<div class="MsoNormal">Adding <a href="mailto:[email-masked]" id="OWAAM8AAF5BF5FFCC40E1A3FEB2FDDAB9DA9E" rel="noreferrer">
<span style="text-decoration:none">@wamiq</span></a>
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<b>From:</b> Althaf Sulaiman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, January 10, 2023 10:24 AM<br>
<b>To:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Adisha Dua &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Felix Sharbin &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5518495] - Product information<br>
<b>Importance:</b> High</div>
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<div class="MsoNormal"><span lang="en-AE">Hi <a href="mailto:[email-masked]" id="OWAAM6C539BC3AE4E490C9783DBC13F01680E" rel="noreferrer">
<span style="text-decoration:none">@Felix</span></a>, <br>
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Can you please check and let us know what is the exact count of Bottle for the below style -
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Style Number: WX965D-1 <br>
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Customer have received only 3, but pack says 6</span></div>
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<span style="font-size:10.0pt;font-family:Cavolini;color:black">Althaf Muhammed Sulaiman<br>
</span><span style="font-family:Cavolini">E-commerce Executive</span>
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<div class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><img width="128" height="43" style="width:1.3333in;height:.4479in" id="Picture_x0020_19" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMDM1ODk5NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.3WKdO-hdlyQQ7hGcscBZv-2_RWRlvoF4MB1Kp_KAKjY" data-id="2044010358994"></div>
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<div class="MsoNormal" style="text-autospace:none"><span style="font-size:9.0pt;color:#595959">Level-25 Landmark Tower, Dubai Marina, U.A.E
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<span style="font-size:9.0pt;color:#44546A">Email Id: </span>
<span style="font-size:9.0pt"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span>
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<div class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><span style='font-size:7.0pt;font-family:"Verdana",sans-serif;color:black'><a href="http://www.babyshopstores.com" rel="noreferrer">www.babyshopstores.com</a>, T: +971 4 517 2062</span></div>
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<div class="MsoNormal"><span style='font-size:7.0pt;font-family:"Verdana",sans-serif;color:black'>Dubai Marina, PO Box 25030, Dubai, UAE</span></div>
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<b>From:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, 10 January 2023 10:07 AM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Althaf Sulaiman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Adisha Dua &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5518495] - Product information</div>
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<div class="MsoNormal"><span lang="en-AE">Hi <a href="mailto:[email-masked]" id="OWAAM9FD66F3E09004601B87FEB29B4C6AE06" rel="noreferrer">
<span style="text-decoration:none">@Adisha</span></a> <a href="mailto:[email-masked]" id="OWAAMDBDE55BC9B264CFEB2B839A4FA1A6124" rel="noreferrer">
<span style="text-decoration:none">@Althaf</span></a>,</span></div>
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<div class="MsoNormal"><span lang="en-AE">Is this product incomplete? Can you please check &amp; confirm on this.</span></div>
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<div class="MsoNormal"><span lang="en-AE">Description says 6 pcs feeding bottle. Please refer attached images for ref.</span></div>
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<div class="MsoNormal"><span lang="en-AE">Regards,<br>
Ankur</span></div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, 9 January 2023 8:07 PM<br>
<b>To:</b> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5518495] - Product information</div>
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<div class="MsoNormal">Hi <a href="mailto:[email-masked]" id="OWAAMA84B0EFF8EEF42538D0E9B9549FAB7D9" rel="noreferrer">
<span style="text-decoration:none">@Ankkur Gupta</span></a>,</div>
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<div class="MsoNormal">Can you please assist ?</div>
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<b>From:</b> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, December 31, 2022 1:04 PM<br>
<b>To:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5518495] - Product information</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement:  Missing item/Incomplete <br>
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Order Date : Dec 27, 2022<br>
Order ID: 9407548469<br>
Tracking ID: FP122722002640<br>
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Assistance Required: Need Urgent Assistance<br>
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Issue Description: Customer emailed us informing that he/she placed order for (165115050 Tommee Tippee 3-Piece Feeding Bundle) and there is a peiece/part is missing. Customer also shared us the picture of the item which they received so we request you to look
 into this concern and help us to resolve the case on ASAP.<br>
Cx received only 3 bottles, product description says 6.<br>
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Kindly assist in further course of action.<br>
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Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Huma Sayed</span></div>
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