Subject: Note Added - [#5590737] Defective product
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 26 Jan 2023 07:12:56 +0000

Hi ,    Ravi Sankar Podiyattillam added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5590737    Subject:  Defective product   Requester: Niki    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear Ranjith</div>
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<div class="MsoNormal">Pls update the status of the below concern. </div>
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<div class="MsoNormal">Customer is following up many times, and there is not updating on the trailing mail.</div>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Ravisankar</span></b>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Landmark
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</span></b><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>FC Operations – Non Home
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>P.O. Box 17155</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#7F7F7F'>
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</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Dubai, United Arab Emirates
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Mobile : +97150 2422178
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0D0D0D'>E-mail:
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</span><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#F79646'>|</span></b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0099FF'><a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
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<div>From: Babyshop &lt;[email-masked]&gt; <br>
<b>Sent:</b> Wednesday, January 25, 2023 8:03 PM<br>
<b>To:</b> Ravi Sankar Podiyattillam &lt;[email-masked]&gt;; Ranjith Krishnan &lt;[email-masked]&gt;; Deepak Kumar Shah &lt;[email-masked]&gt;; Manjit Gurung &lt;[email-masked]&gt;<br>
<b>Cc:</b> Christopher Kumar &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;; Saravana Ganapathy &lt;[email-masked]&gt;; Peter Dsouza &lt;[email-masked]&gt;; Ankkur Gupta &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5590737] - Defective product</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Dear Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Kindly update us on the following as cx is chasing us and asking for the update.<br>
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Regarding the following, cx confirmed us his/her below contact number is correct. Kindly arrange the visit as per the approval and help to resolve the issue. Thank you for you help.<br>
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Please find the cx details as follows:<br>
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Contact number : +971509259683<br>
Address : Nakheel - Building 115, Street 6, FLat 305 ,United Arab Emirates (AE), AE-DU, Discovery Gardens, Dubai<br>
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We are also confirming the same with the cx, if any update receive from the cx will inform the same.<br>
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Regards,<br>
Mohammad Khalid</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Thu, 19 Jan at 11:42 AM
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regarding the following, cx confirmed us his/her below contact number is correct. Kindly arrange the visit and help to resolve the issue. Thank you for you help.<br>
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Please find the cx details as follows:<br>
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Contact number : +971509259683<br>
Address : Nakheel - Building 115, Street 6, FLat 305 ,United Arab Emirates (AE), AE-DU, Discovery Gardens, Dubai<br>
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We are also confirming the same with the cx, if any update receive from the cx will inform the same.<br>
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Regards,<br>
Mohammad Khalid</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Wed, 18 Jan at 2:46 PM
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Dear Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please find the cx details as follows:</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Contact number : +971509259683</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Address : Nakheel - Building 115, Street 6, FLat 305 ,United Arab Emirates (AE), AE-DU, Discovery Gardens, Dubai</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">We are also confirming the same with the cx, if any update receive from the cx will inform the same.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thanks and Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Mohammad Khalid</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Wed, 18 Jan at 2:31 PM
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Manjit</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Pls share the customer details and phone number</span></div>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Thanks &amp; Regards</span></b><span style="font-size:10.5pt;font-family:-apple-system">
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Ravisankar</span></b><span style="font-size:10.5pt;font-family:-apple-system">
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Landmark
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</span></b><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>FC Operations – Non Home
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>P.O. Box 17155</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#7F7F7F'>
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</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Dubai, United Arab Emirates
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0D0D0D'>E-mail:
</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a>
</span><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#F79646'>|</span></b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0099FF'><a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">From: Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, January 18, 2023 12:47 PM<br>
<b>To:</b> Ranjith Krishnan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ravi Sankar Podiyattillam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Deepak Kumar Shah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Christopher Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Saravana Ganapathy
 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Peter Dsouza &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5590737] - Defective product</span></div>
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<span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system"><a id="OWAAM196A0A7D927C4FE6A99B7E55DA1776E1" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Babyshop</span></a>,</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">Please share customer details so that team can visit.</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">Regards,</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span style="font-size:10.5pt;font-family:-apple-system">From:</span></b><span style="font-size:10.5pt;font-family:-apple-system"> Ranjith Krishnan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, 18 January 2023 12:13 PM<br>
<b>To:</b> Ravi Sankar Podiyattillam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Deepak Kumar Shah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ankkur Gupta
 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Christopher Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Saravana Ganapathy
 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Peter Dsouza &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5590737] - Defective product</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Noted …will check and update once its done .</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"><a id="OWAAM9EE00CA411A44D1186C4AD2BE058344C" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Deepak Kumar Shah</span></a>
 Pls share required parts picture and customer details .</span></div>
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<b><span style="font-size:10.5pt;font-family:-apple-system">From:</span></b><span style="font-size:10.5pt;font-family:-apple-system"> Ravi Sankar Podiyattillam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, January 18, 2023 11:40 AM<br>
<b>To:</b> Deepak Kumar Shah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Ranjith Krishnan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Christopher Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Saravana Ganapathy
 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Peter Dsouza &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5590737] - Defective product</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Pls do the needful as per the below request and confirm once its done</span></div>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Thanks &amp; Regards</span></b><span style="font-size:10.5pt;font-family:-apple-system">
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Ravisankar</span></b><span style="font-size:10.5pt;font-family:-apple-system">
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<b><span style="font-size:10.5pt;font-family:-apple-system">From:</span></b><span style="font-size:10.5pt;font-family:-apple-system"> Deepak Kumar Shah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, January 18, 2023 11:28 AM<br>
<b>To:</b> Ravi Sankar Podiyattillam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Christopher Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Saravana Ganapathy
 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Peter Dsouza &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5590737] - Defective product<br>
<b>Importance:</b> High</span>
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<span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">Dear Ravi,</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">Kindly send Home Delivery team to customer  site with POP metal clip.</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span style='font-size:10.0pt;font-family:"Helv",sans-serif;color:black'><img width="137" height="52" style="width:1.427in;height:.5416in" id="_x0000_i1025" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwOTY4NTgyNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.1faN6dNiAhUmHNf0SjUlePslCiz3kZBTTS5yiXabX8k"></span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:black'>Regards,</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:black'>Deepak Sha</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:black'>Department Manager NF</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#1D2129;background:white'>|Level-24 Landmark Tower</span></b><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:black'>,
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 +971559677896</span><span lang="EN-GB" style="font-size:10.5pt;font-family:-apple-system">
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<a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&amp;data=04%7C01%7CDeepak.Shah%40landmarkgroup.com%7C43476b51d2c04febc0ba08d96266bb6d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637649015636934468%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=IAYe2p582oyxiGoTlMIiRDwLGPav7XvO%2FXZssiCas1k%3D&amp;reserved=0" rel="noreferrer">
<span style="color:#0563C1">www.babyshopstores.com</span></a> I <a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=04%7C01%7CDeepak.Shah%40landmarkgroup.com%7C43476b51d2c04febc0ba08d96266bb6d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637649015636944426%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=F6q7CUM8qyIh7iD8hXgo003ryO85myVLMq0ig8%2B7i2s%3D&amp;reserved=0" rel="noreferrer">
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<b><span style="font-size:10.5pt;font-family:-apple-system">From:</span></b><span style="font-size:10.5pt;font-family:-apple-system"> Ravi Sankar Podiyattillam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, 18 January 2023 9:26 AM<br>
<b>To:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Deepak Kumar Shah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Christopher Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Saravana Ganapathy
 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Peter Dsouza &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5590737] - Defective product</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Dear Deepak</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">So for any repair, you may request to send the same to warehouse. So that we can repair and sent back to store</span></div>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Thanks &amp; Regards</span></b><span style="font-size:10.5pt;font-family:-apple-system">
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</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a>
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<b><span style="font-size:10.5pt;font-family:-apple-system">From:</span></b><span style="font-size:10.5pt;font-family:-apple-system"> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, January 17, 2023 3:00 PM<br>
<b>To:</b> Ravi Sankar Podiyattillam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Deepak Kumar Shah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Christopher Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5590737] - Defective product</span>
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<span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">Hi
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<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ravi</span></a>,</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">Have internally discussed this with Deepak. As per our understanding this seems to be assembly issue, pop up lock is gone in or stuck.</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">Can we send someone from our team to customers place to resolve it. Its better if we send with replacement item so that it can be replaced in case it’s not assembly issue.</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">Regards,</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">Ankur</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span style="font-size:10.5pt;font-family:-apple-system">From:</span></b><span style="font-size:10.5pt;font-family:-apple-system"> Ravi Sankar Podiyattillam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, 17 January 2023 12:14 PM<br>
<b>To:</b> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Deepak Kumar Shah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Christopher Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Peter Dsouza
 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Saravana Ganapathy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sureshkumar Veerasamy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Chaitali Gala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Manjit Gurung &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; MD MerajAli &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5590737] - Defective product</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Dear Ankkur/Deepak</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Going forward any replacement/repair of the items against warranty/Supplier Quality issue should be approved by you/Deepak. After that only we will replace the same.
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">So requesting you to please algin the Babyshop CS team and update accordingly.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Sunil in reading : Once approved by Ankkur only, we need to replace the same, and on monthly basis we need to send the report of replacement to Ankkur with Remarks(Warranty replace/Damage)</span></div>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Thanks &amp; Regards</span></b><span style="font-size:10.5pt;font-family:-apple-system">
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Ravisankar</span></b><span style="font-size:10.5pt;font-family:-apple-system">
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Landmark
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<b><span style="font-size:10.5pt;font-family:-apple-system">From:</span></b><span style="font-size:10.5pt;font-family:-apple-system"> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, January 17, 2023 12:03 PM<br>
<b>To:</b> Ravi Sankar Podiyattillam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Christopher Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5590737] - Defective product</span>
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<b><i><span style="font-size:13.5pt;font-family:-apple-system;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Team,</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Is there any further update on the following concern?<br>
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Order ID: 9410505491<br>
Item ID: 164434223 - Joie Mimzy Snacker High Chair<br>
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The customer has contacted us that he received a defective item. PFA for the damaged item. Front locks are not coming out however back is absolute fine<br>
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Kindly check and do the needful.<br>
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Thank You,<br>
Babyshop Support Team.</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5590737:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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