Subject: Ticket Assigned - Conversation with Vishnu
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 25 Jan 2023 16:22:56 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Vishnu Vishnu                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  vishnu Bot:  Hi vishnu, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  4711924640 Bot:    Your order is on the way?    Track your order here:      You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +97466486954            08:12 PM, 25th Jan                     Vishnu                    Hi           08:13 PM, 25th Jan                   Mohammad                   Hi Vishnu, Good Evening, Thank you for contacting Centrepoint. My name is Khalid, I will be happy to assist you.           08:14 PM, 25th Jan                   Mohammad                   We can see that you are contacting us regarding the order id : 4711924640           08:14 PM, 25th Jan                     Vishnu                    When my order will arrive?           08:14 PM, 25th Jan                     Vishnu                    Yes           08:14 PM, 25th Jan                   Mohammad                   We have checked and found that you placed the order with us today.           08:15 PM, 25th Jan                     Vishnu                    Yes           08:15 PM, 25th Jan                   Mohammad                   But as per the details we found that your order is not processed at warehouse.           08:16 PM, 25th Jan                   Mohammad                   We will need to escalate this issue to the warehouse team to ship it as earliest as possible.           08:16 PM, 25th Jan                     Vishnu                    Will it reach today           08:17 PM, 25th Jan                     Vishnu                    If not cancel it           08:17 PM, 25th Jan                   Mohammad                   We are sorry to inform you that it cannot be delivered today as it is not processed at the warehouse and we are unable to cancel this order at the moment.           08:18 PM, 25th Jan                   Mohammad                   We will escalate it to the warehouse team and will update you via the email : [email-masked]           08:19 PM, 25th Jan                     Vishnu                    I ordered because I will get it today           08:19 PM, 25th Jan                     Vishnu                    If not I dont need it           08:19 PM, 25th Jan                     Vishnu                    Because I will not be here tomorrow           08:19 PM, 25th Jan                   Mohammad                   Thank you for the clarification.           08:20 PM, 25th Jan                   Mohammad                   We will escalate it to the warehouse team to cancel the order if you will not be able to receive it.           08:21 PM, 25th Jan                   Mohammad                   Is there anything else I can assist you with?           08:21 PM, 25th Jan                     Vishnu                    No Thanks           08:21 PM, 25th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           08:22 PM, 25th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5626611