Subject: Ticket Assigned - Conversation with Hlo Sir
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 25 Jan 2023 13:27:24 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hlo Sir Hlo Sir                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  hlo sir Bot:  Hi hlo sir, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  FC0124230005379 Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  4711839131 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC0124230005379     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  97477323893            05:16 PM, 25th Jan                     Hlo Sir                             05:17 PM, 25th Jan                   Mohammad                   Dear Customer, Good Evening, Thank you for contacting Centrepoint. My name is Khalid, I will be happy to assist you.           05:18 PM, 25th Jan                     Hlo Sir                    I would like to know when i will get my product as i really need it today itself and  i have not received any calls from your side           05:18 PM, 25th Jan                   Mohammad                   We are sorry to hear that you still not received your order. We request you to kindly allow us a moment to check the details for you.           05:19 PM, 25th Jan                     Hlo Sir                    Ok sir           05:19 PM, 25th Jan                     Hlo Sir                    4711839131           05:20 PM, 25th Jan                   Mohammad                   We thank you for your patience. We have checked and found that our courier partner tried to deliver your order but without success.           05:21 PM, 25th Jan                     Hlo Sir                    My order number pls i need it todsy thats the reason i ordered this           05:21 PM, 25th Jan                     Hlo Sir                    How come?           05:21 PM, 25th Jan                   Mohammad                   We request you to kindly confirm us if this is your correct contact number : +97477323893           05:21 PM, 25th Jan                     Hlo Sir                    No one called me           05:21 PM, 25th Jan                     Hlo Sir                    Yes sir           05:21 PM, 25th Jan                     Hlo Sir                    Is there any way i can collect it frm somewhere near to me like barwa village centrepoint           05:22 PM, 25th Jan                     Hlo Sir                    7732 3893 is my number           05:22 PM, 25th Jan                   Mohammad                   We are truly sorry that you did not receive any call from the courier.           05:22 PM, 25th Jan                     Hlo Sir                    I have been checking for ur calls all day didnt recieve any           05:22 PM, 25th Jan                     Hlo Sir                    I even did gmail 3 or 4 times i need it today itself for tmrs function           05:23 PM, 25th Jan                   Mohammad                   We will escalate this issue to the courier team to deliver your order as earliest as possible.           05:23 PM, 25th Jan                     Hlo Sir                    Thank you sir           05:23 PM, 25th Jan                     Hlo Sir                    Appreciate your help           05:23 PM, 25th Jan                   Mohammad                   Kindly allow us some time so that we can do the needful and will update you via the email.           05:24 PM, 25th Jan                     Hlo Sir                    Pls make a call before delivery           05:24 PM, 25th Jan                     Hlo Sir                    7732 3893           05:24 PM, 25th Jan                     Hlo Sir                    77889708           05:24 PM, 25th Jan                     Hlo Sir                    Any number           05:24 PM, 25th Jan                   Mohammad                   Sure, our courier will call you on the number you shared with us prior to the delivery           05:24 PM, 25th Jan                   Mohammad                   Is there anything else I can assist you with?           05:24 PM, 25th Jan                     Hlo Sir                    No sir           05:25 PM, 25th Jan                     Hlo Sir                    Thanks           05:25 PM, 25th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           05:26 PM, 25th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5625853