Subject: Ticket Assigned - Conversation with Jinal
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 25 Jan 2023 13:05:23 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Jinal Jinal                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi jinal, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9411671795 Bot:    Great news! ? Your order is ready for pick-up   Please check your email or SMS for more details. Don't forget to collect your order within 14 days to avoid cancellation.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:29 PM, 25th Jan                   Mohammad                   Hi Jinal, Good Evening, Thank you for contacting Splash. My name is Khalid, I will be happy to assist you.           04:33 PM, 25th Jan                   Mohammad                   We can see that you are contacting us regarding the order id 9411671795           04:33 PM, 25th Jan                   Mohammad                   Kindly allow me a moment to check the details for you.           04:37 PM, 25th Jan                   Mohammad                   We have checked and found that your order 9411671795 is ready for collection at the store Al Mankhool, Near Burjuman Centre.           04:38 PM, 25th Jan                   Mohammad                   The order will wait there for 14 days from the time you received message from us informing you your order is ready for collection.           04:40 PM, 25th Jan                   Mohammad                   We would like to inform you, kindly make sure to have your Emirates ID or Passport, during the pickup.           04:41 PM, 25th Jan                     Jinal                    Yes           04:41 PM, 25th Jan                     Jinal                    I want to know that can a friend collect the order           04:41 PM, 25th Jan                     Jinal                    On my behalf           04:41 PM, 25th Jan                   Mohammad                   Yes, your friend can collect the order on your behalf.           04:42 PM, 25th Jan                   Mohammad                   Kindly make sure your friend to have his own Emirates ID or Passport, during the pickup.           04:43 PM, 25th Jan                   Mohammad                   Also make sure that he has the notification for the collection.           04:43 PM, 25th Jan                   Mohammad                   Is there anything else I can assist you with?           04:44 PM, 25th Jan                     Jinal                    So it is okay even if i dont go           04:44 PM, 25th Jan                     Jinal                    Only the notification will be fine to collect the order           04:45 PM, 25th Jan                   Mohammad                   Yes the notification and your friends' own Emirates ID or Passport, during the pickup.           04:45 PM, 25th Jan                     Jinal                    Any other option than Emirates id           04:46 PM, 25th Jan                     Jinal                    Is soft copy in mob ok?           04:46 PM, 25th Jan                   Mohammad                   Kindly note that he can bring any photo id proof in physical.           04:47 PM, 25th Jan                   Mohammad                   Is there anything else I can assist you with?           04:50 PM, 25th Jan                     Jinal                    Ohk in mobile is not ok?           04:51 PM, 25th Jan                   Mohammad                   Sorry for the late response.           04:56 PM, 25th Jan                   Mohammad                   Yes, he can carry the soft copy as well.           04:56 PM, 25th Jan                   Mohammad                   Is there anything else I can assist you with?           04:57 PM, 25th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Splash.  Have a wonderful day.           05:03 PM, 25th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5625743