Subject: Ticket Assigned - Conversation with Rethabile Molisana
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 24 Jan 2023 15:20:19 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Rethabile Molisana Rethabile Molisana                    Hello           06:42 PM, 24th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            06:42 PM, 24th Jan                   Centrepoint UAE whatsapp bot                    Hello Rethabile Molisana , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:42 PM, 24th Jan                     Rethabile Molisana                    1           06:43 PM, 24th Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           06:43 PM, 24th Jan                     Rethabile Molisana                    #9411694296           06:43 PM, 24th Jan                   Centrepoint UAE whatsapp bot                   Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number.           06:43 PM, 24th Jan                   Centrepoint UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            06:43 PM, 24th Jan                     Rethabile Molisana                    1           06:44 PM, 24th Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           06:44 PM, 24th Jan                     Rethabile Molisana                    9411694296           06:44 PM, 24th Jan                   Centrepoint UAE whatsapp bot                    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.            06:44 PM, 24th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:44 PM, 24th Jan                     Rethabile Molisana                    2           06:44 PM, 24th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:44 PM, 24th Jan                     Rethabile Molisana                    1           06:44 PM, 24th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           06:44 PM, 24th Jan                     Rethabile Molisana                    [email-masked]           06:45 PM, 24th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           06:45 PM, 24th Jan                   Mohammad                   Hi Rethabile, Good Evening, Thank you for contacting Centerpoint. My name is Khalid, I will be happy to assist you.           06:47 PM, 24th Jan                     Rethabile Molisana                    Hello Khalid           06:47 PM, 24th Jan                     Rethabile Molisana                    I would like to collect my order please           06:47 PM, 24th Jan                     Rethabile Molisana                    It’s been over 24 hrs since I made the order           06:47 PM, 24th Jan                   Mohammad                   Could you please confirm us if you are contacting us regarding the order id 9411694296           06:48 PM, 24th Jan                     Rethabile Molisana                    Yes I am           06:48 PM, 24th Jan                   Mohammad                   Thank you for the confirmation           06:48 PM, 24th Jan                   Mohammad                   Kindly allow me a moment to check the details for you.           06:49 PM, 24th Jan                   Mohammad                   We have checked and found that you have placed your order on Jan 23, 2023.           06:49 PM, 24th Jan                     Rethabile Molisana                    Sure           06:49 PM, 24th Jan                   Mohammad                   Expected date of collection of your order is Jan 24           06:50 PM, 24th Jan                     Rethabile Molisana                    That’s today           06:50 PM, 24th Jan                   Mohammad                   Kindly note that you’ll receive an SMS and an email when your order is ready for collection.           06:50 PM, 24th Jan                     Rethabile Molisana                    I can collect this evening           06:50 PM, 24th Jan                     Rethabile Molisana                    Can you ask the store to have my order ready please           06:51 PM, 24th Jan                   Mohammad                   We will escalate your query to the store team and will ask them to make it available as earliest as possible           06:53 PM, 24th Jan                   Mohammad                   Is there anything else I can assist you with?           06:53 PM, 24th Jan                     Rethabile Molisana                    Today? Had I ordered for delivery, it would have arrived by now. I will be at the store within an hour           06:54 PM, 24th Jan                   Mohammad                   We cannot assure you if it will be available within an hour but will try to arrange it as earliest as possible.           06:55 PM, 24th Jan                     Rethabile Molisana                    I need confirmation so I can collect. I don’t have time to go for the rest of this week, today is my only availability           06:55 PM, 24th Jan                     Rethabile Molisana                    It’s 2 items, surely the store can oblige           06:56 PM, 24th Jan                   Mohammad                   You will be notified on both of your registered contact number as well email id once it will be ready for collection.           06:58 PM, 24th Jan                     Rethabile Molisana                    I will proceed to the store, please ask them to pack the 2 items           06:59 PM, 24th Jan                     Rethabile Molisana                    I know that if I had ordered for delivery, they would have been at my door by midday           06:59 PM, 24th Jan                     Rethabile Molisana                    Please offer me better service           06:59 PM, 24th Jan                     Rethabile Molisana                    I’m surprised I’ve had I follow up on this order           07:00 PM, 24th Jan                     Rethabile Molisana                    As I say it’s only 2 items, please be helpful           07:01 PM, 24th Jan                   Mohammad                   I can understand disappointment however, kindly note that you will be notified once the items will be ready for collection and then we advice you to visit the store for collection a the notification of ready for collection will be required at time of collection.           07:03 PM, 24th Jan                     Rethabile Molisana                    As you say it will be ready on the 24h. That’s today           07:03 PM, 24th Jan                   Mohammad                   Yes as per the system your expected date of collection is today. Kindly note that as we promised we are also going to forward it to the concerned team to expedite the collection process.           07:06 PM, 24th Jan                   Mohammad                   We appreciate your patience.           07:06 PM, 24th Jan                   Mohammad                   Is there anything else I can assist you with?           07:07 PM, 24th Jan                     Rethabile Molisana                    I would just like the confirmation that I can go collect the 2 warm items ahead of an expected few cold days           07:08 PM, 24th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           07:10 PM, 24th Jan                     Rethabile Molisana                    Thanks, so can I head to the store?           07:10 PM, 24th Jan                   Mohammad                   We advice you to visit the store for collection once you receive the notification of ready for collection as it will be required at time of collection.           07:12 PM, 24th Jan                     Rethabile Molisana                    Are the 2 items in store?           07:12 PM, 24th Jan                     Rethabile Molisana                    What time do they estimate that they will send the confirmation?           07:13 PM, 24th Jan                     Rethabile Molisana                    If the order will be ready on the 24th and it’s almost 7:15 on the 24th           07:14 PM, 24th Jan                   Mohammad                   We cannot assure it from our end, we will contact the store team and will update you over the email id: [email-masked]           07:14 PM, 24th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           07:17 PM, 24th Jan                     Rethabile Molisana                    You haven’t assisted me ?           07:17 PM, 24th Jan                   Mohammad                   As a customer support at this moment we just can escalate this issue to the store team.           07:18 PM, 24th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5622729