Subject: Ticket Assigned - Conversation with Abdul Basith
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 24 Jan 2023 15:04:12 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Abdul Basith Abdul Basith                    Hi           06:43 PM, 24th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            06:43 PM, 24th Jan                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            06:43 PM, 24th Jan                     Abdul Basith                    1           06:43 PM, 24th Jan                   Centrepoint UAE whatsapp bot                    Hello Abdul Basith , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:43 PM, 24th Jan                     Abdul Basith                    1           06:43 PM, 24th Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           06:43 PM, 24th Jan                     Abdul Basith                    9411780994           06:44 PM, 24th Jan                   Centrepoint UAE whatsapp bot                    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.            06:44 PM, 24th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:44 PM, 24th Jan                     Abdul Basith                    2           06:44 PM, 24th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:44 PM, 24th Jan                     Abdul Basith                    1           06:45 PM, 24th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           06:45 PM, 24th Jan                     Abdul Basith                    [email-masked]           06:45 PM, 24th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           06:45 PM, 24th Jan                   Mohammad                   Hi Abdul, Good Evening, Thank you for contacting Centerpoint. My name is Khalid, I will be happy to assist you.           06:47 PM, 24th Jan                   Mohammad                   We can see that you are contacting us regarding the order id 9411780994           06:47 PM, 24th Jan                     Abdul Basith                    Ok           06:50 PM, 24th Jan                     Abdul Basith                    I ordered today early morning           06:50 PM, 24th Jan                   Mohammad                   Kindly allow me a moment to check the details for you.           06:50 PM, 24th Jan                     Abdul Basith                    When I order the app shows that  i can collect today           06:51 PM, 24th Jan                     Abdul Basith                             06:51 PM, 24th Jan                     Abdul Basith                    Like this one           06:52 PM, 24th Jan                     Abdul Basith                    There no ready messages come to my phone till now           06:52 PM, 24th Jan                   Mohammad                   Kindly note that you’ll receive an SMS and an email when your order is ready for collection.           06:53 PM, 24th Jan                     Abdul Basith                    Now I am in the store           06:54 PM, 24th Jan                     Abdul Basith                    They says the collect from store takes 2 to 3 days           06:54 PM, 24th Jan                   Mohammad                   Yes, this is the standard time frame to collect the order, but as we checked, the expected collection date is for today.           06:56 PM, 24th Jan                   Mohammad                   Kindly note that we will escalate this issue to the concerned team and will try to make it available at store as soon as possible.           06:57 PM, 24th Jan                     Abdul Basith                    I am store right now           06:57 PM, 24th Jan                     Abdul Basith                    Can I wait here           06:57 PM, 24th Jan                   Mohammad                   You will be notified on both of your registered contact number as well email id once it will be ready for collection and you do not need to wait there at this moment.           06:59 PM, 24th Jan                   Mohammad                   Is there anything else I can assist you with?           07:01 PM, 24th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           07:03 PM, 24th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5622656