Subject: Ticket Assigned - Conversation with Arshya Sheikh
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 24 Jan 2023 14:10:53 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Arshya Sheikh Arshya Sheikh                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi arshya sheikh, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9411535614this Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  9411535614 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP012223001793     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:53 PM, 24th Jan                     Arshya Sheikh                    Hello           05:54 PM, 24th Jan                     Arshya Sheikh                    9411535614           05:54 PM, 24th Jan                     Arshya Sheikh                    Check my order please           05:54 PM, 24th Jan                   Mohammad                   Hi Arshya, Good Evening, Thank you for contacting Splash. My name is Khalid, I will be happy to assist you.           05:54 PM, 24th Jan                   Mohammad                   We can see that you are contacting us regarding the order id 9411535614           05:55 PM, 24th Jan                   Mohammad                   We have checked and found that our delivery partner tried to deliver your order on Jan 22 but unable to deliver your order.           05:59 PM, 24th Jan                   Mohammad                   We checked and found that again our delivery partner is out for delivery.           05:59 PM, 24th Jan                   Mohammad                   We request you to kindly make sure that you are reachable on to the contact number : +971521105868 to avoid any further delay.           06:02 PM, 24th Jan                   Mohammad                   If this is not your correct contact number you, kindly share with us your updated contact number.           06:02 PM, 24th Jan                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           06:05 PM, 24th Jan                   Mohammad                   As we have not received a response, however as per the order details your order is delayed hence we will escalate your issue to the courier team to expedite the delivery.           06:08 PM, 24th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Splash.  Have a wonderful day.           06:10 PM, 24th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5622442