Subject: Ticket Assigned - Conversation with Amr
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 24 Jan 2023 12:19:10 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Amr Amr                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi amr, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0551744710            03:54 PM, 24th Jan                     Amr                    Hi i hv shukran account I always use in store but cant use it online in app as email is not linked to phone number           03:55 PM, 24th Jan                     Amr                    So i need to link email and phone number           03:56 PM, 24th Jan                   Mohammad                   Dear Customer, Good Evening, Thank you for contacting Centrepoint. My name is Khalid, I will be happy to assist you.           03:59 PM, 24th Jan                   Mohammad                   We can see that you are contacting us regarding the return process           04:00 PM, 24th Jan                   Mohammad                   We are checking the details for you kindly allow us some time to check the details for you.           04:03 PM, 24th Jan                   Mohammad                   We have checked with your email id and mobile number but unable to locate any order with the same.           04:08 PM, 24th Jan                   Mohammad                   We request to kindly share with us your order id or the email with which you placed your order so that we can assist you accordingly           04:09 PM, 24th Jan                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           04:12 PM, 24th Jan                   Mohammad                   Hi (Customer), I have not received a response from you still, please confirm if we are still connected?           04:15 PM, 24th Jan                   Mohammad                   We apologize for the previous response.           04:16 PM, 24th Jan                   Mohammad                   Dear Customer, I have not received a response from you still, please confirm if we are still connected?           04:16 PM, 24th Jan                   Mohammad                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           04:18 PM, 24th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5621953