Subject: Ticket Assigned - Conversation with Pattie
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 24 Jan 2023 12:10:27 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Pattie Pattie                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  pattie Bot:  Hi pattie, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0568857375            03:57 PM, 24th Jan                   Mohammad                   Hi Pattie, Good Evening, Thank you for contacting MAX. My name is Khalid, I will be happy to assist you.           03:58 PM, 24th Jan                     Pattie                    I would like to follow up on my return items           03:59 PM, 24th Jan                     Pattie                    It was already collected but they are saying waiting for collection           03:59 PM, 24th Jan                   Mohammad                   Could you please allow me a moment to check the details for you.           03:59 PM, 24th Jan                     Pattie                    Order 9411112854           04:00 PM, 24th Jan                   Mohammad                   Thank you for sharing the order id           04:00 PM, 24th Jan                   Mohammad                   I am checking the details kindly wait for a moment           04:01 PM, 24th Jan                   Mohammad                   We have checked and found that your return items reached warehouse on Jan 21 but still the refund not processed.           04:03 PM, 24th Jan                     Pattie                    Aah okay... Just wanted to confirm           04:04 PM, 24th Jan                   Mohammad                   We will escalate this issue to the warehouse team to expedite the refund process.           04:04 PM, 24th Jan                   Mohammad                   We request you to kindly allow us some time so that we can do the needful           04:05 PM, 24th Jan                     Pattie                    Okay thank you           04:05 PM, 24th Jan                   Mohammad                   We will inform you once we will get any update over the email           04:05 PM, 24th Jan                   Mohammad                   Is there anything else I can assist you with?           04:05 PM, 24th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           04:09 PM, 24th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5621908